Customer Service Associate Representative

Pyramid Consulting, Inc; United States; Remote; Full time

Job summary

Pyramid Consulting, Inc is seeking a Customer Service Associate Representative for a 3+ month contract, with a pay range of $15.00 to $16.25 per hour. This remote opportunity involves conducting calls, researching cases, and providing essential support within the healthcare sector. Ideal candidates will possess skills in sales and customer service, along with a high school diploma or equivalent qualifications.

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave

Qualifications

• Skills in Sales, Healthcare, and Customer Service are required.
• High School diploma or equivalent needed.

Responsibilities

• Conduct research, make outbound calls, and field incoming calls.
• Track and communicate system errors and self-report metrics.
• Perform basic technical and administrative customer service tasks.

Skills

Sales

Healthcare

Customer Service

Education

High School diploma or equivalent

Job description

Customer Service Associate Representative

Pyramid Consulting, Inc provided pay range

This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $16.25/hr

Immediate need for a talented Customer Service Associate Representative. This is a 03+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-75816

Pay Range: $15 - $16.25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Conducting research on each case, reaching out to the physician's office, making out bound calls to our members, and fielding incoming calls from members.
• Track and communicate system errors in an expediential and thorough manner.
• Self-report metrics successfully and regularly.
• Take requests for care management from patients, physician offices or imaging centers.
• Research issues regarding the certification process and forward to the appropriate parties.
• Delivers basic technical, administrative, or operative Customer Service tasks.
• Performs simple data entry, sorts requests, and maintains files.
• Understands simple instructions and procedures.
• Performs Customer Service duties under direct instruction and close supervision.
• Work is allocated on a day-to-day or task-by-task basis with clear instructions.
• Entry point into professional roles.

Key Requirements and Technology Experience:

• Skills-Sales, Healthcare and Customer Service.
• High School diploma or equivalent.

Our client is a leading Health Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

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