Customer Service Associate - REMOTE - Eastern Time

Insurance Services Group of the Southeast, Inc.; United States; Remote; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

STD

LTD

Life

401K & PTO

Job summary

Insurance Services Group of the Southeast, Inc. is hiring a friendly Customer Service Associate to work remotely in an entry-level capacity.

You will make outbound follow-up calls to insureds with pending insurance requirements, explain what’s needed, and keep the process moving while accurately documenting each interaction in Microsoft Dynamics. This is not a sales role and offers full-time W2 employment with a benefits package including medical, dental, vision, STD, LTD, life, 401K and PTO,

Qualifications

• Experience in customer service or call center is preferred.
• Ability to document interactions clearly and accurately.
• Professional phone presence with strong verbal and written communication.

Responsibilities

• Make outbound calls regarding pending insurance information and missing documentation.
• Return voicemails and respond to basic customer emails in a timely, professional manner.
• Explain requirements clearly and help customers navigate the online portal.
• Leave professional voicemails and complete follow-up attempts.
• Answer basic questions and escalate complex issues appropriately.
• Document all calls and commitments accurately in Microsoft Dynamics.
• Maintain follow-up schedules and meet productivity expectations.

Skills

Communication skills

Outbound calling

Customer service

Tools

Microsoft Dynamics

Job description

Employment Status/Type: Hourly, Full-Time, W2 Employee.

Position-Level: Entry.

Work Location: Remote.

Work Schedule: Monday – Friday, Eastern Time Zone.

Compensation: $15.00-18.00/hour (experience based; with potential for growth).

Equipment/Technology: Company-provided equipment.

Benefits Offered:

• Medical
• Dental
• Vision
• STD
• LTD
• Life
• 401K & PTO (subject to change year-to-year)

About the Position: ISG is hiring a friendly, dependable Customer Service Associate to make outbound follow-up calls to insureds who have pending insurance requirements. This is not a sales role — you'll help policyholders understand what's needed, answer basic questions, and keep the process moving, all while accurately documenting each interaction in Microsoft Dynamics.

What You'll Do:

• Make outbound calls regarding pending insurance information and missing documentation.
• Return voicemails and respond to basic customer emails in a timely, professional manner.
• Explain requirements clearly and help customers navigate the online portal.
• Leave professional voicemails and complete follow-up attempts.
• Answer basic questions and **escalate** complex issues appropriately.
• Document all calls and commitments accurately in Microsoft Dynamics.
• Maintain follow-up schedules and meet productivity expectations.

What We're Looking For:

• Professional, friendly phone presence with strong verbal and written communication skills.
• Confidence making high volume outbound calls.
• Ability to stay composed and be persistent with frustrated or hesitant customers.
• Strong attention to detail and accurate documentation.
• Comfortable learning new software.
• Ability to work in a remote setting with reliable internet and no distractions.
• Reliable attendance and punctuality.

Preferred Experience:

• Customer service or call center experience.
• Experience with CRM systems, specifically Microsoft Dynamics.
• Insurance industry background.

Insurance experience is a plus, not a requirement — we'll train the right person on our process.