Customer Service Associate - P/T (Newark)

Goodwill of Delaware and Delaware County, PA; Bear (DE); Presencial; USD 17 000 - 21 000; Tempo integral

Resumo da oferta

Goodwill of Delaware and Delaware County, PA is seeking a Customer Service Associate to support sales floor activities and ensure customer satisfaction while safeguarding store assets.

Responsibilities include POS operations, cash handling, merchandising, assisting with donations and production areas, following handbook procedures, and collaborating with customers and coworkers. Flexible hours as business dictates; cleanliness and safety are emphasized.

Qualificações

• Customer service skills and positive attitude are essential.
• Cash handling and POS familiarity encouraged.
• Ability to follow safety policies and protect assets.

Responsabilidades

• Follow safety policies to ensure security and protect company assets.
• Perform POS functions and handle cash drawer funds accurately.
• Ensure merchandise is displayed and stocked properly across departments.
• Assist in production areas including textiles, web and donation processing.
• Follow company policies per the Employee Handbook and SOPs.
• Strive for maximum customer satisfaction and collaborate with others.
• Work varied hours as needed by the business.
• Perform other duties such as cleaning and recovery.

Conhecimentos

Customer service

Cash handling

Safety & security

Teamwork

Formação académica

High school diploma or GED

Descrição da oferta de emprego

POSITION PURPOSE:

The Customer Service Associate participates in all sales floor activities in addition to maintaining a professional manner to ensure maximum internal and external customer satisfaction. Responsible for ensuring the security and protection of company assets.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

1. Follow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets.
2. Perform Counterpoint Point of Sale functions and transactions; ensue safe and accurate handling of all cash drawer funds, media, and Goodwill property; accountable for overages and shortages.
3. Ensure all merchandise is displayed/stocked in its proper department and in accordance with merchandising procedures. Perform necessary housekeeping duties, including, but are not limited to, cleaning and recovery of sales floor, dressing rooms and production/processing areas, sweeping, mopping, dusting, and vacuuming as needed, maintaining order in all departments, including clothing, domestics, shoes/accessories, wares, books, and furniture.
4. Responsible to assist as needed in production areas including textiles, WEB and ASH. In addition, to assisting in accepting donations.
5. Follow company policy and procedures according to Goodwill Employee Handbook and SOPs applicable to job position.
6. Ensure maximum customer satisfaction. Work cooperatively with all consumers, community groups, co-workers, and subordinates to promote the achievement of the company mission.
7. Ability to work varied hours/days as business dictates.
8. All other duties as assigned (i.e. cleaning, recovery).

EDUCATION/EXPERIENCE:

High school diploma or GED equivalent preferred, along with a minimum of 1-3 months of related experience and/or training or equivalent combination of education and experience.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes: hand protection; eye protection when handling material.