Customer Service Associate - P/T (Milford)

Goodwill Industries of Delaware & Delaware County, Inc.; Milford (DE); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Goodwill Industries of Delaware & Delaware County, Inc. is seeking a Customer Service Associate to oversee sales floor and backroom activities, maintaining a professional demeanor to ensure maximum customer satisfaction and asset protection.

The role includes handling POS transactions, safeguarding cash and goods, ensuring proper merchandise display, performing routine cleaning, and assisting with donations. Team collaboration and flexible hours support the mission-driven store environment.

Formación

• Highschool diploma or GED equivalent preferred.
• 1-3 months of related experience or training or equivalent combination of education and experience.

Responsabilidades

• Follow safety policies and procedures to ensure maximum safety, security, and protection of customers and company assets.
• Perform Counterpoint Point of Sale functions and transactions; ensure safe and accurate handling of all cash drawer funds, media, and Goodwill property; accountable for overages and shortages.
• Ensure all merchandise is displayed/stocked in its proper department and in accordance with merchandising procedures; perform housekeeping duties including cleaning and recovery of sales floor, dressing rooms, and production/processing areas.
• Assist in production areas including textiles, WEB and ASH; assist in accepting donations.
• Follow company policy and procedures per Employee Handbook and SOPs; promote maximum customer satisfaction by working with consumers, community groups, and coworkers to support the company mission.

Conocimientos

Customer service

Cash handling

Attention to safety

Merchandising

Educación

High school diploma or GED

Herramientas

POS system

Descripción del empleo

POSITION PURPOSE:

The Customer Service Associateoversee s and participates in all sales floor and backroom store activities in addition to maintaining a professional manner to ensure maximum internal and external customer satisfaction.Responsible for ensuring the security and protection of company assets.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

1. Follow safety policies andprocedures ensuring maximumsafety,security,andprotection ofall customers andcompany assets.
2. Perform Counterpoint Point of Sale funitions and transactions; ensue safe and accurate handling of all cash drawer funds, media, and Goodwill property; accountable for overages and shortages.
3. Ensure all merchandise is displayed/stocked in its proper department and in accordance with merchandising procedures. Perform necessary housekeeping duties, including, but are not limited to, cleaning and recovery of sales floor, dressing rooms and production/processing areas, sweeping, mopping, dusting, and vacuuming as needed, maintaining order in all departments, including clothing, domestics, shoes/accessories, wares, books, and furniture.
4. Responsible to assist as needed in production areas including textiles, WEB and ASH.In addition, to assisting in accepting donations.
5. Follow company policy and procedures according to Goodwill Employee Handbook and SOPs applicable to job position.
6. Ensure maximum customer satisfaction. Work cooperatively with all consumers, community groups, co-workers, and subordinates to promote the achievement of the company mission.
7. Ability to work varied hours/days as business dictates.
8. All other duties as assigned (i.e. cleaning, recovery).

EDUCATION/EXPERIENCE:

Highschooldiploma or GEDequivalentpreferred,along with aminimum of1-3 monthsof related experienceand/or training or equivalent combination of education and experience.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts.The noise level in the work environment is usually moderate.To ensure safe working conditions, personal protection equipment (PPE) required for this position includes: hand protection; eye protection when handling material.