Customer Service Associate - F/T (Kirkwood)

Goodwill of Delaware and Delaware County, PA; Wilmington (DE); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill of Delaware and Delaware County, PA is seeking a Customer Service Associate to support sales floor and backroom operations. You will maintain professional standards to ensure customer satisfaction and assist with donations processing as needed.

Responsibilities include POS transactions, cash handling, keeping merchandise stocked and display-ready, and following safety policies to protect assets. Flexibility in hours is required to meet store needs and quality service expectations.

Qualifications

• Minimum 1–3 months of related experience or training.
• High school diploma or GED preferred.
• Ability to follow safety policies and protect company assets.

Responsibilities

• Oversee and participate in sales floor and backroom activities.
• Perform Counterpoint POS functions and transactions; handle cash and assets accurately.
• Ensure merchandise is stocked and displayed properly; maintain cleanliness of floors, dressing rooms, and processing areas.
• Assist in production areas and donations processing as needed.
• Follow Goodwill Handbook procedures and SOPs applicable to the role.
• Strive for maximum customer satisfaction and cooperate with customers and staff.
• Work varied hours/days as business dictates.
• Perform other duties such as cleaning and recovery.

Skills

Customer service

Cash handling

Merchandising

Teamwork

Education

High school diploma or GED

Tools

Counterpoint POS

Job description

POSITION PURPOSE:

The Customer Service Associate oversee s and participates in all sales floor and backroom store activities in addition to maintaining a professional manner to ensure maximum internal and external customer satisfaction. Responsible for ensuring the security and protection of company assets.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

1. Follow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets.
2. Perform Counterpoint Point of Sale fu nctions and transactions; ensue safe and accurate handling of all cash drawer funds, media, and Goodwill property; accountable for overages and shortages.
3. Ensure a ll merchandise is displayed/stocked in its proper department and in accordance with merchandising procedures. Perform necessary housekeeping duties, including, but are not lim ited to, cleaning and recovery of sales floor, dressing rooms and production/processing areas, sweeping, mopping, dusting, and vacuuming as needed, maintaining order in all departments, including clothing, domestics, shoes/accessories, wares, books, and furniture.
4. Responsible to assist as needed in production areas including textiles, WEB and ASH. In addition, to assisting in accepting donations.
5. Follow company policy and procedures according to Goodwill Employee Handbook and SOPs applicable to job position.
6. Ensure maximum customer satisfaction. Work cooperatively with all consumers, community groups, co-workers, and subordinates to promote the achievement of the company mi ssion.
7. Ability to work varied hours/days as business dictates.
8. All other duties as assigned (i.e. cleaning, recovery).

EDUCATION/EXPERIENCE:

High s school d iploma or GED equivalent preferred, along with a m inimum of 1 -3 months of related experience and/or training or equivalent combination of education and experience.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes: hand protection; eye protection when handling material.