Customer Service Associate IV - Bilingual Spanish - Hybrid

TE Connectivity Corporation; Fuquay-Varina (NC); Hybrid; USD 48,000 - 59,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Employee stock purchase plan

Job summary

TE Connectivity is seeking a Customer Service Associate IV who is bilingual in Spanish and English for a hybrid role in Fuquay-Varina, NC. You will support pre- and post-sales service, handle orders, provide product data, and resolve issues while building strong customer relationships.

Responsibilities include order-to-cash handling, pricing, collaboration with sales and product teams, and using Salesforce/SAP to drive customer satisfaction.

Qualifications

• High school diploma or equivalent is required.
• 3 years of Account Management experience preferred.
• Spanish and English speaking required.

Responsibilities

• Act as key contact for customers within the assigned territory.
• Oversee order fulfillment within the order-to-cash process.
• Provide pricing and material availability to customers.
• Process orders and required changes; manage returns as needed.
• Collaborate with internal teams and support sales managers.

Skills

Bilingual Spanish & English

Account Management

Customer Relationship Management

Salesforce

SAP

Education

High School Diploma or Equivalent

AA Degree preferred

Tools

Salesforce

SAP

Job description

Customer Service Associate IV - Bilingual Spanish - Hybrid Job Description Job Alerts Link Job Title: Customer Service Associate IV - Bilingual Spanish - Hybrid

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Team interacts with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions. The team processes transactions via phone, internet and correspondence from customers and representatives. Provide technical product support as needed and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Currently a Hybrid position with in-office presence is required. Remote opportunities are not available.

Job Requirements

• Key point contact/liaison for customers within assigned territory
• Management of Key Accounts
• Oversee Customer Order Fulfillment within the order to cash process
• Provide pricing and availability of material to customers
• Process orders as needed and any required changes
• Provide product data and technical information to customers
• Work with TE employees to resolve delivery issues
• Expedite and Escalate orders
• Process customer complaints
• Process and coordinate returns
• Resolve customer billing issues/residualsProcess billing adjustments
• Backlog management
• Case management within Salesforce
• Work collaboratively with key internal departments to address customer issues
• Provide support to Sales Managers and Manufacturer Representatives
• Engage and collaborate with sales, product management, planning, pricing, and shipping
• Identify opportunities to drive solutions and continuous improvements for customer satisfaction
• Spanish and English speaking required

What your background should look like

• High school diploma or equivalent is required
• Completion of an AA degree or equivalent is preferred
• 3 years of Account Management Experience
• Customer Success/Customer Relationship Management Skills
• SAP and Sales Force experience is preferred
• Experience in manufacturing environment preferred

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter).

COMPENSATION

• Competitive base salary commensurate with experience: $47,600– 59,400 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

Job Locations:

8000 PURFOY ROAD
FUQUAY - VARINA, North Carolina 27526
United States

Posting City: FUQUAY - VARINA Job Country: United States Travel Required: Less than 10% Requisition ID: 160103 Workplace Type: Hybrid External Careers Page: Customer Service

TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities. All CVs/resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE. No fee will be paid in the event an individual is hired by TE regardless of any third party submission where no pre-existing written search agreement is in place. If an agency agreement is in place, submissions are position specific. General submissions not targeted at a specific employment opportunity will not be entitled to any form of compensation. Please, no phone calls or emails. © 2023 TE Connectivity Corporation. All Rights Reserved.