CUSTOMER SERVICE ASSOCIATE IV

TE Connectivity Ltd.; Middletown Township (PA); On-site; USD 48,000 - 71,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Employee stock purchase plan

Job summary

TE Connectivity's customer service team handles pre- and post-sales inquiries, processes orders, and builds strong relationships with customers and sales representatives. The role focuses on outstanding customer experience and resolving issues efficiently.

The position requires 4+ years of related experience and a high school diploma, with AA degree preferred. Compensation includes competitive base salary and benefits, with opportunities for growth within TE Connectivity.

Qualifications

• Requires 4+ years related work experience.
• High school diploma or equivalent.
• Completion of an AA degree or equivalent is preferred.

Responsibilities

• Manage backlog and open orders; notify teams of late deliveries.
• Investigate credit/debit requests and process adjustments as needed.
• Answer technical queries from customers using online references and available resources.
• Drive corrective actions to improve customer satisfaction.

Skills

4+ years experience

Customer service

Education

High school diploma or equivalent

AA degree or equivalent

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Job Requirements

Strengthens customer relationships by acting as a liaison between customer and any internal points of contact.

Responsibilities

• Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.
• Investigating credit and debit requests and queries to issue credit/debit as necessary.
• Answering technical queries from customers using online technical references and to offer alternatives using available resources.
• Driving corrective actions and improvement projects that will raise customer satisfaction levels.

What Your Background Should Look Like

Education and Experience

• Requires 4 or more years of related work experience.
• High school diploma or equivalent.
• Completion of an AA degree or equivalent is preferred.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

About Te Connectivity

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

Compensation

• Competitive base salary commensurate with experience: $47,600 - $71,300 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

Benefits

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.