Customer Service Associate - Immediate Openings (Oakbrook Terrace) | $60,000-$85,000

The Dorne Region; Oakbrook Terrace (IL); On-site; USD 21,000 - 25,000; Full time

Job summary

The Dorne Region is seeking Customer Service Associates for our Oakbrook Terrace office. This full-time, on-site role focuses on helping clients understand their options and take action on their accounts.

You will handle inquiries, update records, and work with your team to keep service timelines on track, with training and coaching to support your growth. This position emphasizes reliability and a client-first approach.

Qualifications

• Strong verbal and written communication.
• Comfort working on the phone and in person at the Oakbrook Terrace office.
• Reliability, attention to detail and a genuine interest in helping people.
• No degree or prior experience is required.

Responsibilities

• Respond to client inquiries, update records and coordinate with team members to keep service timelines on track.
• Route the client to a specialist and follow up to confirm resolution.
• Accuracy and follow-through define the role.

Skills

Verbal communication

Written communication

Phone etiquette

Attention to detail

Reliability

Customer focus

Job description

Customer Service Associates at The Dorne Region help clients understand their options and take action on their accounts. You handle inbound and outbound communication, answer questions, resolve concerns and make sure every interaction moves toward a clear next step.

What You Handle Day to Day

You respond to client inquiries, update records and coordinate with team members to keep service timelines on track. When a question requires a specialist, you route the client and follow up to confirm resolution. Accuracy and follow-through define the role.

How You Grow Here

An independent opportunity with structured training and support as you build your career. Training, team support and ongoing coaching help you develop your client communication and follow-through over time. As you build consistency, you take on more complex client interactions and contribute to team goals.

What We Look For

Strong verbal and written communication. Comfort working on the phone and in person at our Oakbrook Terrace office. Reliability, attention to detail and a genuine interest in helping people. No degree or prior experience is required. This is a full-time, on-site position.