Customer Service Associate III

Allstate Insurance Company; Uniondale (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

National General, part of The Allstate Corporation, is hiring a Customer Service Associate III to handle policy, billing, and account inquiries via inbound/outbound calls and written correspondence. You’ll contribute to a collaborative team, build insurance and customer service expertise, and strive for first‑call resolution while balancing administrative tasks in a dynamic office setting.

Join a supportive environment at Uniondale, NY, with opportunities to grow and develop your skills in a

Qualifications

• Strong verbal and written communication skills.
• Ability to work independently while managing multiple priorities.
• Highly organized and detail‑oriented.
• Patience, empathy, and professionalism with diverse customer needs.
• Experience with Microsoft Office Suite, especially basic Excel.

Responsibilities

• Handle moderate to complex customer inbound calls with professionalism, accuracy, and empathy
• Explain policy details and customer documentation clearly, including follow‑ups and next steps
• Resolve routine, complex, and unique questions while striving for first‑call resolution
• Actively listen, ask thoughtful questions, and demonstrate compassion—especially in sensitive or challenging customer situations
• Collaborate with internal teams to ensure a seamless customer experience
• Balance inbound customer support responsibilities with offline administrative tasks.

Skills

Verbal communication

Written communication

Microsoft Office

Excel

Multitasking

Empathy

Organization

Tools

Excel

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

The Customer Service Associate III plays a vital role in delivering exceptional service to our customers by handling moderate to complex inquiries related to policies, billing, and account updates.

This is a great opportunity for someone who enjoys problem solving, helping others, and working as part of a supportive, collaborative team. You’ll engage with customers through inbound and outbound calls, written correspondence, and other communication channels—all while developing valuable insurance and customer service expertise

Key Responsibilities

• Handle moderate to complex customer inbound calls with professionalism, accuracy, and empathy
• Explain policy details and customer documentation clearly, including follow‑ups and next steps
• Resolve routine, complex, and unique questions while striving for first‑call resolution
• Actively listen, ask thoughtful questions, and demonstrate compassion—especially in sensitive or challenging customer situations
• Collaborate with internal teams to ensure a seamless customer experience
• Balance inbound customer support responsibilities with offline administrative tasks.

Functional Skills

• Strong verbal and written communication skills
• Ability to work independently while managing multiple priorities
• Highly organized and detail‑oriented (there’s a lot to learn!)
• Patience, empathy, and professionalism when working with diverse customer needs
• Experience with Microsoft Office Suite, especially basic Excel

Nice to Have

• Prior exposure to insurance concepts, policies, or customer service environments

Supervisory Responsibilities

• This job does not have supervisory duties.

Schedule & Location

We are currently hiring two team members, one for each shift listed below. Please indicate your preferred shift when applying.

• 1st Shift: 9:30 AM - 6:00 PM EST
• 2nd Shift: 11:30 AM - 8:00 PM EST
• Onsite at 1125 RXR Plaza, 11th Floor, Uniondale, NY 11556

Why Join Us?

• Supportive and collaborative team environment
• Modern, professional office space
• Opportunities to learn, grow, and build your career
• A culture where your contributions are valued and recognized

Skills

Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Compensation

Compensation offered for this role is 17.98 - 26.16 per hour and is based on experience and qualifications.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.