Service Processing Support Associate II - National General

National General; Uniondale (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

National General is seeking an Associate II to deliver exceptional service and operational support for customers and business partners. Under supervision, you will investigate inquiries, support process improvements, and contribute to initiatives driving success.

This is an opportunity to grow professionally within a collaborative environment. You’ll respond to inquiries, research and resolve requests, and assist with testing to ensure solutions meet business needs.

Qualifications

• 0-2 years of professional experience in customer service, operations, administrative support, or related field.

Responsibilities

• Respond to written and verbal inquiries from internal and external partners in a timely, professional manner.
• Research, investigate, and resolve customer and partner requests of varying complexity.
• Support system and application testing to ensure solutions meet business needs.
• Identify and document system or policy issues and contribute to continuous improvement.
• Monitor daily operational metrics and communicate work conditions to support objectives.
• Collaborate with management and SMEs on projects requiring sound judgment and problem-solving.
• Follow procedures while exercising independent decision-making to deliver quality results.

Skills

Analytical Thinking

Application Testing

Business Initiatives

Collaboration

Identifying Problems

Problem Resolution

Problem Solving

Process Improvements

Service Processing

Taking Initiative

Technical Support

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

As an Associate II, you'll play a key role in delivering exceptional service and operational support to both customers and business partners. Working under general supervision, you'll investigate and resolve inquiries, support process improvements, and contribute to business initiatives that help drive organizational success. This is an excellent opportunity for someone looking to build their professional experience, develop new skills, and grow within a collaborative and supportive environment.

What You’ll Do

• Serve as a trusted resource for internal and external business partners by responding to written and verbal inquiries in a timely and professional manner.
• Research, investigate, and resolve customer and business partner requests of varying complexity.
• Support system and application testing efforts to ensure solutions meet business needs and perform effectively.
• Identify, document, and elevate system or policy issues while helping drive continuous improvement.
• Monitor, maintain, and communicate daily operational metrics and work conditions to support business objectives.
• Collaborate with management and subject matter experts on projects and initiatives requiring sound judgment and problem‑solving skills.
• Follow established procedures while exercising independent decision‑making to deliver quality results.

What We’re Looking For

• Strong communication and customer service skills.
• Excellent attention to detail and organizational abilities.
• Analytical mindset with the ability to investigate issues and identify solutions.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong collaboration skills and a desire to learn and grow professionally.

Preferred Experience

• 0-2 years of professional experience in customer service, operations, administrative support, or a related field.

Skills

Analytical Thinking, Application Testing, Business Initiatives, Collaboration, Identifying Problems, Problem Resolution, Problem Solving, Process Improvements, Service Processing, Taking Initiative, Technical Support

Compensation

Compensation offered for this role is 17.98 - 25.66 per hour and is based on experience and qualifications.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender‑placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century‑National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435‑2000.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.