Customer Service Associate II

Dollar Tree Stores; Chesapeake (OH); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

A retail store chain is seeking a Customer Service Associate II to assist with daily store operations. Responsibilities include managing sales transactions, merchandising, and maintaining store cleanliness while ensuring a positive customer experience. Ideal candidates should have previous customer service experience and strong organizational skills. This is a full-time entry-level position based in Chesapeake, Ohio.

Qualifications

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environments is highly preferred.
• Ability to lift 30 to 50 lbs and meet the demands of frequent walking, standing, kneeling, and lifting.
• Ability to follow instructions and interpret operational documents.

Responsibilities

• Assist with daily operations, including merchandising and customer support.
• Manage sales transactions at the assigned cash register.
• Maintain cleanliness throughout the store and provide professional interactions.

Skills

Customer service

Organizational skills

Communication skills

Problem-solving skills

Mathematical proficiency

Education

High school diploma or equivalent

Job description

Overview

Join to apply for the Customer Service Associate II role at Dollar Tree Stores.

Your Role

As a Customer Service Associate II, you’ll assist with the daily operations of your assigned store, from merchandising to supporting customers. You will be cross-trained to support the cash register and able to switch to front-end duties as needed. Your day-to-day job duties include the following:

• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
• Merchandising and stocking as needed
• Assisting with cleanliness throughout the store, including bathrooms, floors, and trash, to keep areas neat and presentable
• Maintaining a positive, safe, and respectful environment while providing professional and friendly interactions with customers, associates, and leaders
• Managing sales transactions at the assigned cash register
• Maintaining security of cash and protecting company assets
• Other duties as assigned

Your Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environments is highly preferred
• Ability to follow instructions and interpret operational documents
• Ability to lift 30 to 50 lbs and meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
• Excellent customer service and relationship management skills
• Strong organizational and communication skills
• Strong problem-solving and decision-making skills
• High level of integrity
• Proficiency in basic math for cash accounting

Your Perks and Benefits

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more

Equal Employment Opportunity

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws, minors may be eligible for employment in certain roles where permitted.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not a complete list of duties, which may be amended from time to time. Incumbents will follow any other instructions and perform related duties as required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Position Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Retail

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