Customer Service Associate I - Growth & Customer Impact

Dollar Tree Stores INC; Kannapolis (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Dollar Tree Stores INC in Kannapolis, NC is seeking a part-time retail associate responsible for assisting customers, handling transactions, stocking merchandise, and maintaining store cleanliness and safety. The role emphasizes friendly customer interactions and attentive service.

Candidates should have a high school diploma preferred and prior retail or service experience. Physical ability to lift 30-50 lbs and stand for extended periods is required, with strong organizational and

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned*

Education

High school diploma or equivalent

Customer service experience in retail/hospitality

Ability to follow instructions

Ability to lift 30-50 lbs and stand/walk

Strong customer service and relationship skills

Strong organizational and communication skills

Job description

Dollar Tree Stores INC in Kannapolis, NC is seeking a part-time retail associate responsible for assisting customers, handling transactions, stocking merchandise, and maintaining store cleanliness and safety. The role emphasizes friendly customer interactions and attentive service.

Candidates should have a high school diploma preferred and prior retail or service experience. Physical ability to lift 30-50 lbs and stand for extended periods is required, with strong organizational and