Customer Service Associate I

Family Dollar; Liberty (SC); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

A retail company in South Carolina seeks a Customer Service Associate I to assist customers and manage transactions. Ideal candidates will have previous customer service experience, strong communication skills, and the ability to lift moderate weights. This role ensures a positive shopping environment and involves maintaining store cleanliness and stock levels. The position offers various perks and benefits.

Qualifications

• Previous customer service experience in retail preferred.
• Ability to lift 30–50 lbs and meet physical demands.
• Must possess excellent customer service skills.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions and maintain cash security.
• Ensure cleanliness throughout the store.

Skills

Customer service

Problem-solving

Organizational skills

Communication skills

Education

High school diploma or equivalent

Job description

Join to apply for the Customer Service Associate I role at Family Dollar.

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Maintains cleanliness throughout the store, including bathrooms, floors, and common areas
• Other duties as assigned

Qualifications

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift 30–50 lbs. and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Perks And Benefits

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more

Equal Employment Opportunity

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.