Customer Service Associate I

Dollar Tree Stores; Leesburg (VA); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

A retail company is seeking a Customer Service Associate to provide excellent customer service and manage sales transactions. Responsibilities include assisting customers, maintaining store cleanliness, and ensuring a positive shopping experience. The ideal candidate should have a high school diploma and prior customer service experience. This position offers part-time hours in a friendly working environment focused on team support and customer satisfaction.

Qualifications

• Preferred prior customer service experience in retail or similar environments.
• Ability to follow instructions and manage cash transactions is required.
• Must handle physical demands such as walking, standing, and lifting.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain store cleanliness and security of cash.

Skills

Customer service

Organizational skills

Communication skills

Problem-solving

Able to lift 30-50 lbs

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well‑stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem‑solving and decision‑making skills are required

Perks and Benefits

We offer a wide variety of rewards to support your health, wealth, and mental well‑being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!

Equal Opportunity3n

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which may be amended from time to time. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at‑will.

Location

1041a Edwards Ferry Road, Leesburg, Virginia 20176

Part‑time

Part time

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Retail