Customer Service Associate - Home Improvement & Growth

Lowe's; Monroe (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

Company 401(k)

Employee Stock Purchase Program

Associate discount

Track to the Trades

Job summary

Lowe's Customer Service Associate role focusing on welcoming customers, helping them find the right products, and delivering friendly service across departments. You will assist with locating merchandise, answering questions, and processing orders while maintaining high standards of customer care throughout the day.

This position offers flexible scheduling, potential for part-time hours, and access to benefits such as health insurance, education assistance, a company‑matched 401(k), Employee

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross‑functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Basic math

Computer basics

Multi-tasking

Bi-lingual skills

Tools

Smartphones & tablets

Job description

Lowe's Customer Service Associate role focusing on welcoming customers, helping them find the right products, and delivering friendly service across departments. You will assist with locating merchandise, answering questions, and processing orders while maintaining high standards of customer care throughout the day.

This position offers flexible scheduling, potential for part-time hours, and access to benefits such as health insurance, education assistance, a company‑matched 401(k), Employee