Customer Service Associate - Galter Life Center

1300 Swedish Hospital; Chicago (IL); On-site; USD 23,000 - 35,000; Part time

Benefits offered by this job

Incentive pay for select positions

Opportunity for annual increases based

Job summary

Endeavor Health is seeking a part-time Customer Service Associate for our fitness center in Chicago, IL. This role offers 20 hours per week with specific Tue 1-8pm, Fri 4:45am-12:30pm and alternating Sundays 6:15am-12pm. The position pays $17.00 to $25.50 per hour, dependent on experience.

You will greet members, verify entries, answer inquiries, process sales and memberships, and update member records in CSI software. Strong communication and a customer-first mindset are essential.

Qualifications

• High School Diploma is required.
• Prior customer service/desk operations experience preferred.
• Must be at least 18 years old.

Responsibilities

• Greet every member and/or guest that enters and exits the facility.
• Swipe/Enter each member or guest into the facility and verify that membership information is accurate.
• Provide general information about classes, programs, services, special promotions, and answer inquiries via telephone or in person.
• Direct inquires/questions to the appropriate person if not familiar or unable to assist.
• Be able to conduct a tour of the facility and answer general membership questions.
• Complete register sale transactions for products and services and take membership payments.
• Update basic member information including: address, email, phone and credit cards in CSI software.
• Answers high volume of incoming calls promptly, courteously, and transfers calls to appropriate personnel.

Skills

Customer service

Education

High School Diploma

Job description

Customer Service Associate

Position: Customer Service Associate, Fitness Center Location: Chicago, IL. Part time, 20 weekly hours. Hours: Tues 1-8pm, Fri 4:45am-12:30pm and every other Sun 6:15am-12pm. Required Travel: None.

Hourly Pay Range: $17.00 - $25.50. The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

What you will do

• Demonstrates a commitment to the mission of Galter Life Center and demonstrates a service orientation and adheres to all responsibilities and standards of the Life Center.
• Greet every member and/or guest that enters and exits the facility.
• Swipe/Enter each member or guest into the facility and verify that membership information is accurate.
• Provide general information about classes, programs, services, special promotions, and answer inquiries via telephone or in person.
• Direct inquires/questions to the appropriate person if not familiar or unable to assist.
• Be able to conduct a tour of the facility and answer general membership questions.
• Complete register sale transactions for products and services and take membership payments.
• Update basic member information including: address, email, phone and credit cards in CSI software.
• Answers high volume of incoming calls promptly, courteously, and transfers calls to appropriate personnel.

What you will need

• Education: High School Diploma
• Experience: Prior Customer Service/Desk Operations experience
• Must be at least 18 years of age

Benefits (For full time or part time positions)

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org. When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor

Welcome to Endeavor Health Careers At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.