Customer Service Associate Front Desk - Bilingual - HEALTH

Sedgwick County; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

Sedgwick County is seeking a Customer Service Associate for its Health Department. This role involves direct patient interaction, data entry, and providing exceptional public service. The ideal candidate will assist clients, handle appointments, and ensure compliance with departmental standards. Spanish fluency is essential for assisting clients.

Benefits

Comprehensive benefits package

Health coverages

Paid leave

Retirement plans

Professional development opportunities

Qualifications

• Must complete FEMA IS 100 and 700 courses within 30 days of employment.
• Must pass English/Spanish fluency testing.

Responsibilities

• Provide direct client interactions and assist customers.
• Perform accurate and timely data entry.
• Collect and submit client payment information.

Skills

Spanish

Customer Service

Education

High School Diploma

Job description

Department:HEALTH

Pay:$16.87 per hour.

Work Schedule: Mon-Wed 8:00am-5:30pm,Thur 9:30am-7:00pm.Fri 8am-12:30pm/12:30pm-5pm,Occasional weekends or evenings

Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits.

The Customer Service Associate supports the Sedgwick County Health Department and its mission by welcoming the community and providing exceptional public service. This position serves as a vital member of the clinic team by providing direct patient interaction, performing accurate and timely data entry, and ensuring fiscal processes comply with departmental standards. Communicates with the multidisciplinary team to provide competent, culturally appropriate, and customer focused care. Provides Spanish interpretation to Spanish-speaking clients as needed. Employee will provide support during public health emergencies (Activation Level 1).

Provide direct client interactions

• Welcome and assist internal and external customers
• Identify customer needs, clarify information, research issues; provide information and resources to clients as needed
• Provide accurate and up to date information to clients
• Schedule, reschedule, cancel and send reminders for customer appointments
• Informs patients of financial obligations, payment requirements, and encourages initial payment of fees at time of service
• Check-in and check-out clients politely and professionally
• Assists Spanish speaking clients when needed

Perform accurate and timely data entry

• Collect and enter insurance and/or financial information from clients
• Collect and verify client demographic data
• Accurately enter data into required electronic health record and other databases
• Create/update medical records
• Audit data to verify information is correct, timely, and complete

Collect, document and submit client payment information

• Collect and post client payments accurately according to protocol
• Complete and submit accurate reports of payments received per policy and procedure
• Maintain and audit assigned cash bag per protocol

Minimum Qualifications: High School Diploma or equivalent. Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment. Must pass Workforce Center English/Spanish fluency testing with a score of 85% for fluency and 70% for office grammar and spelling to be completed after interview.

Preferred Qualifications: High School Diploma or equivalent. One-year experience, billing, medical office, and/or customer service environment.

Applicants have rights under Federal Employment Laws. Please find more information under the following link.Apply for a Job | Sedgwick County, Kansas