Customer Service Associate (Family Entertainment Center)

Round1 Entertainment Inc; Burbank (CA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Arcade play time

Bowling time

Karaoke access

Food discount

Beverage per shift

Job summary

Round One Entertainment Inc. is seeking friendly, outgoing individuals to join our Customer Service Associates across multiple departments. The position supports the Closing shift, with the store closing at 2am.

Requires a High School Diploma or GED and flexibility to work weekends/holidays. Responsibilities include engaging customers, maintaining game inventory, and handling POS sales for arcade, bowling, and food/beverage areas.

Qualifications

• High School diploma or GED required.
• 1–2 years of hospitality or retail experience preferred.
• Willingness to work closing shifts, weekends and holidays.

Responsibilities

• Engage customers to determine needs during assigned shifts.
• Maintain inventory and keep games and counters clean and attractive.
• Respond politely with a friendly demeanor to customer requests and answer general inquiries by phone.
• Process sales, handle reservations, and support parties and events.
• Perform special projects and other duties as assigned by management.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Job description

Are you into video games, bowling, or karaoke? Are you friendly, and outgoing? Do you enjoy being around people and working in a fun environment? Then you’re the kind of person we’d love to hire.

Round One is currently hiring Customer Service Associates in multiple departments for the CLOSING shift (store closes at 2am):

• Bowling and Events Department.
• Food & Beverage Department (21+ to work on Bar).
• Amusement (Arcade) Department.

Please note you must have a High School Diploma or GED to apply. Open availability or flexibility to work on weekends/holidays on closing shifts is preferred (store closes at 2:00am).

Essential Duties Overview:

• During assigned shifts engage customers to determine whether their needs are met.
• Maintain inventory levels in amusement games.
• Maintain games and counters clean and visibly attractive to customers’ eyes.
• Respond responsively, and politely with a friendly demeanor to customers’ requests.
• Answers phone calls for all general inquiries.
• Performs special projects and other miscellaneous duties as assigned by management.

Amusement:

• Operate POS registers for game card sales and prize redemptions.
• Maintain arcade and redemption inventory.
• Keep the game floor clean, stocked, and welcoming.
• Perform open and close procedures and assist guests as needed.

Bowling and Events:

• Assign lanes, lend equipment, and support in-store bowling promotions.
• Clean and reset bowling and activity areas.
• Provide excellent customer service and attention for parties and events.
• Assist with basic maintenance and customer instruction.
• Process sales, handle reservations, and support parties and events.

Food and Beverage:

• Prepare and serve food and drinks.
• Operate POS systems and clean the kitchen and dining areas.
• Open and close food service area and manage inventory.
• Support other departments when needed.

Non-Essential Duties:

• Conducts alcohol and age restriction control by company policies.
• Conducts lost and found procedures by company policies.
• Seeks constant improvement or more efficient and less expensive ways and means in department work processes.
• Complies and maintains confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Qualifications:

• High School diploma and a minimum of one to two years of experience in a hospitality or retail environment.

Work Environment:

• While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.
• The noise level in the work environment is usually loud.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces.
• The employee is required to stand and walk for extended periods without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms.
• Lifting and/or moving up to 100 lbs with assistance is required.

Benefits:

• 1 hour to play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 complimentary beverage per working shift.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The information contained herein is subject to change at the company’s discretion.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One Entertainment Inc.) for more information.