Customer Service Associate

Roses Discount Stor; Winchester, Northern (VA, KY); Hybrid; USD 26,000 - 32,000; Full time

Job summary

Big Lots in Winchester, VA is seeking a Customer Service Associate to deliver friendly service and help customers with product selection. You will handle transactions at the POS, assist stocking, and support store operations to ensure a clean, inviting shopping environment.

Flexibility is required to work different shifts, including evenings, weekends and holidays. Prior retail experience is preferred but not required; a High School diploma or GED is expected.

Qualifications

• High School diploma or GED equivalent required.
• Retail or customer service experience preferred but not required.
• Ability to follow directives and operate POS system.

Responsibilities

• Greets customers and assists with merchandise selection.
• Completes transactions accurately at the POS.
• Unloads trucks and stocks shelves to keep the store organized.
• Maintains clean, safe, and inviting store environment.
• Provides information and answers questions about products.
• Supports freight processing and floor replenishment.
• Performs other duties to support store operations.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Job description

Big Lots 3123
1090 Millwood Pike
Winchester, VA 22602, USA

Description

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Summary

As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education:

Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience:

Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements:

Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.

Availability:

Ability to work a flexible schedule including days, evenings, weekends and holidays.

Skills and Competencies:

Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required
• Retail store stockroom environment subject to fluctuations in temperature
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.

Behaviors

Dedicated

Devoted to a task or purpose with loyalty or integrity

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Loyal

Shows firm and constant support to a cause

Motivations

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Goal Completion

Inspired to perform well by the completion of tasks

Self-Starter

Inspired to perform without outside help

Education

High School or better.

Experience

Less than 2 years: Prior retail, hotel, restaurant, grocery or drug store environments experience preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.