Customer Service Associate

Roses Discount Stor; Lewisburg (Union County); On-site; USD 17,000 - 22,000; Part time

Job summary

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

As a Big Lots Customer Service Associate you will greet customers, assist with product selection, complete transactions, and answer questions about store merchandise. You may also unload trucks, process freight, and stock shelves to maintain an inviting shopping environment.

Qualifications

• Education: high school or equivalent.
• Experience: retail, hotel, restaurant, grocery or drug store preferred.
• Availability: flexible schedule including evenings/weekends/holidays.

Responsibilities

• Greets customers and assists with merchandise selection.
• Completes transactions and processes payments using the POS system.
• Maintains a clean, well-stocked store and recovers merchandise.
• Assists in unloading shipments and stocking shelves.
• Ensures a safe and secure shopping environment and deters theft.

Skills

Customer Focus

Developing Potential

Results Driven

Strong Organizational Skills

Communication Skills

Problem Solving/Decision Making

Job Knowledge and Relationship Mgmt

Education

High School Diploma or equivalent

Tools

POS System

Job description

Description

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Summary

As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities

• Provides customer engagement in positive and approachable manner.


• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.


• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.


• Independently stocks shelves and recovers merchandise in the store.


• Accurately handles customer funds and processes transactions using the POS system.


• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.


• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 50 lbs. from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required


• Retail store stockroom environment subject to fluctuations in temperature


• Frequent lifting and maneuvering of merchandise and displays.


• Exposure to dust and extreme temperatures while unloading trailers.


• Scheduled work hours may vary, to include evenings and weekends.


• Occasional use of ladders required.

Qualifications

Behaviors

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Loyal

Shows firm and constant support to a cause

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Goal Completion

Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Education

Preferred

High School or better.

Experience

Preferred

Less than 2 years:

Prior retail, hotel, restaurant, grocery or drug store environments experience preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.