Customer Service Associate

Roses Discount Stor; Mount Airy (NC); On-site; USD 24,000 - 30,000; Full time

Job summary

Big Lots in Mount Airy, NC is hiring a Customer Service Associate to deliver excellent service, greet shoppers, and assist with product selection. You will process transactions, maintain stock levels, and help unload shipments to keep the store organized and inviting.

The role emphasizes customer engagement, safety, and teamwork, with a flexible schedule including evenings and weekends. Prior retail or service experience is preferred, with a high school diploma.

Qualifications

• Customer engagement in a positive and approachable manner.
• Maintain a clean, well-stocked store for customers.
• Assist in unloading merchandise and stocking shelves.
• Stock shelves independently and recover merchandise.
• Process transactions accurately using the POS system.
• Maintain a safe and secure shopping environment.
• Perform other duties as assigned to support store operations.

Responsibilities

• Greet customers and help with merchandise selection.
• Assist with unloading trucks and moving stock to sales floor.
• Stock and rearrange shelves to keep products accessible.
• Handle customer funds and operate the POS with accuracy.
• Keep aisles clean and uncluttered for safety.
• Respond to customer questions and resolve issues.
• Support overall store profitability and operation.

Skills

Customer Focus

Communication Skills

Problem Solving

Time Management

Education

High School Diploma

Tools

POS System

Job description

Description

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Summary

As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

• Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
• Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
• Physical Requirements: Ability to regularly lift up to 50 lbs. from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.
• Availability:Ability to work a flexible scheduleincluding days, evenings, weekends and holidays.
• Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required
• Retail store stockroom environment subject to fluctuations in temperature
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks

Education

Preferred

High School or better.

Experience

Preferred

Less than 2 years:

Prior retail, hotel, restaurant, or drug store environments experience preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.