Light Rail Control Supervisor

1 Utah Transit Authority; United States; On-site; USD 40,000 - 57,000; Full time

Job summary

Utah Transit Authority (UTA) seeks a supervisor to oversee the continuous daily operation of its Light Rail System, coordinating with OPS and Training Supervisors to ensure safety, efficiency, and a high value in transportation services. The role requires leadership, strong organizational skills, and the ability to manage radio and computer systems during shifts.

The ideal candidate has an Associate degree or equivalent experience, passes pre-qualification, and can work any scheduled shift in a

Qualifications

• Associate’s degree in Business Management or equivalent experience; substitution rules apply.
• Must pass a pre-qualification exam.
• Four years leadership experience in supervisory roles.
• Three years customer service experience with problem solving.
• Two years transit industry experience preferred.
• One year dispatch/control experience preferred.
• Knowledge of rail required training, procedures, core competencies incl. FTA and FRA.
• Knowledge of radio system with FTA/FRA procedures and protocols.
• Familiarity with rail transit preferred.
• Must meet rail training and procedures standards.
• Radio system knowledge per FTA/FRA.
• Rail transit familiarity preferred.
• Pass basic Word and Excel tests.
• Pass basic grammar test.
• Physical requirements: lift up to 25 lbs., reach overhead, occasional climbing.

Responsibilities

• Supervise daily operation of Light Rail Control Center.
• Coordinate training with OPS and Training Supervisors.
• Maintain detailed records of train movements, logs, and schedules.
• Ensure safety and meet operational/financial targets.
• Represent department in meetings with outside agencies.
• Work 24/7/365 rotation to ensure continuous operation.

Skills

Typing 30 wpm

Leadership

Conflict resolution

Time management

Interpersonal skills

Multi-tasking

Education

Associate degree / equivalent experience

Job description

JOB SUMMARY

Supervises continuous daily operation of Utah Transit Authority (UTA)’s Light Rail System, integrating system support services of Light Rail Service with other UTA departments into a unified transportation product. Directs and coordinates safe and efficient movement of rail traffic within a specified territory from a central and/or regional location, being particularly sensitive to arriving at work on time, in position, and responsive on the radio while on duty. Coordinates with Operations (OPS) Personnel Supervisors and Training Supervisors as needed to ensure quality training and that a good transportation value is received. Fosters a climate of communication, cooperation, and respect while acting with honesty, integrity and accountability. Collaborates with maintenance personnel and resources by optimizing time available for inspection, repair, and capital improvement of railroad track infrastructure and signals. Works with Vehicle Maintenance and Maintenance of Way Supervisors to rectify vehicle, track, and signaling issues. Supports Rail Service Operations to meet the goal of a safe, reliable, and friendly system. Assists with training as needed to ensure that a good transportation value is received. Fosters a climate of communication, cooperation, and respect while acting with honesty, integrity and accountability. Maintains detailed and accurate records of train movements, logs, and schedules. Uses radios, telephones, and sophisticated computer systems to monitor assigned trains. Manages resources in a safe and efficient manner. Ensures safety of employees while meeting operational and financial targets outlined by the business unit. Represents department in meetings with outside agencies, being self-motivated, reliable, and proactive. Does not have any direct report employees but oversees employees on duty during the shift.

PREFERRED MINIMUM QUALIFICATIONS EDUCATION/TRAINING

Associate’s degree in Business Management or a related field, or equivalent experience. (Equivalency: may substitute 1 year of business-related work experience for one year of required college education. For example, if the applicant has no college education, he or she may substitute 2 years of business-related work experience for the two years of college education.) Must pass a pre-qualification exam.

EXPERIENCE

Four years leadership experience which may include supervision, operating instructor, union position, or other relevant supervisory experience. Good previous job performance. (In evaluating previous job performance, the following will be considered: miss-outs, non-FMLA protected unscheduled absences, and formal disciplinary actions.) Three years customer service experience solving problems and giving direction. Two years of work experience in the Transit industry preferred. One year of work experience in a dispatch/control position preferred.

KNOWLEDGE

• Must have strong knowledge of all rail required training, procedures, methods, and core competencies including FTA and FRA requirements.
• Knowledge of radio system with FTA and FRA procedures and protocols.
• Familiarity with rail transit preferred.

SKILLS

• Typing 30 wpm net.
• Leadership.
• Conflict Resolution.
• Organization, Time Management, and Self-Management.
• Interpersonal Relationships.
• Multi-tasking with a high degree of detail orientation.

ABILITIES

• Pass basic level skills test in Word and Excel.
• Pass basic grammar skills test.
• Perform physical requirements of the job including floor to waist lifting up to 25 lbs., reaching/lifting overhead up to 10 lbs., infrequent climbing into and out of Rail Service vehicles, and prolonged periods of sitting and standing.

Prioritize competing demands.

Communicate clearly and concisely, both verbally and in writing.

Interpret and accurately communicate UTA’s Policies and Procedures.

Train others in specialized area.

Work any scheduled shift within a 24/7/365 rotation to ensure continuous operation of the Light Rail Control Center.

Communicate with personnel using sensitivity, diplomacy, and tactfulness – particularly under stressful conditions, both internally and externally.

Problem solve and demonstrate emotional control in crisis situations, using tact and diplomacy.

Maintaining confidential and sensitive information.

Work in a fast-paced, team environment.

UTA COMPETENCIES

• Communicates Effectively – Creating an open environment in which thoughts are expressed freely and information flows easily.
• Decision Making – Making sound decisions that consider multiple options, seeking input from others; reaching good decisions in a timely manner.
• Drives Results – Fostering a strong bottom-line orientation; accomplishing objectives despite obstacles and setbacks; exceeding goals successfully; pushing self and others to achieve results.
• Social Acumen – Exhibiting strong Emotional Intelligence skills (self-awareness, self-management, social awareness, relationship management).

Close Date: November 5th, 2026 at 11:59 PM

PM21 Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two work days' notice prior to the need for the accommodation is required.

Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.

Payrate: $35.24 per hour

This is a Union position and is in the International Brotherhood of Teamsters Local Union No.222. Benefits will be through the Union.

We grow together. We succeed together. We are UTA, together.

A career with UTA offers a unique opportunity to make a difference in our communities while building a purposeful and rewarding career.