Customer Service Associate

Roses Discount Stor; Toledo (OH); On-site; USD 16,531 - 20,664; Part time

Job summary

A retail store in Toledo is seeking a motivated Customer Service Associate to provide excellent service to customers. Responsibilities include greeting customers, assisting with merchandise selection, and processing transactions. Applicants should have a high school diploma or equivalent and experience in a retail environment. The role requires the ability to lift up to 50lbs and a flexible schedule that may include evenings and weekends. This position offers an opportunity to grow in a supportive environment.

Qualifications

• Prefer completion of high school or equivalent.
• Ability to follow directives and interpret retail operational documents.
• Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Responsibilities

• Provide customer engagement in a positive and approachable manner.
• Assist in maintaining a clean, well‑stocked store.
• Unload merchandise from delivery trucks and organize it.
• Independently stock shelves and recover merchandise.
• Accurately handle customer funds using the POS system.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Problem Solving

Education

High school or equivalent

Job description

BIG LOTS 3010, 3946 W Alexis Rd, Toledo, OH 43623, USA

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Summary

As a Rosees/Rose Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities

• Provide customer engagement in a positive and approachable manner.
• Assist in maintaining a clean, well‑stocked store for customers during their shopping experience.
• Unload merchandise from delivery trucks, organize merchandise, and transport merchandise from stockroom to sales floor.
• Independently stock shelves and recover merchandise in the store.
• Accurately handle customer funds and process transactions using the POS system.
• Remain constantly aware of customer activity to ensure a safe and secure shopping environment.
• Perform all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements

Education

Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience

Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements

Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.

Availability

Ability to work a flexible schedule including days, evenings, weekends and holidays.

Skills and Competencies

Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required.
• Retail store stockroom environment subject to fluctuations in temperature.
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.