Customer Service Associate

Roses Discount Stor; Southgate (MI); On-site; USD 17,908 - 20,664; Full time

Job summary

A retail store chain is seeking a Customer Service Associate in Southgate, MI to provide excellent service and assist customers with their purchases. Responsibilities include greeting customers, completing transactions, stocking shelves, and maintaining a clean shopping environment. Ideal candidates have a high school diploma and prior retail experience. The role requires flexibility in working hours, including evenings and weekends. Strong organizational and communication skills are essential for success.

Qualifications

• Prefer completion of high school or equivalent.
• Prefer experience in retail or customer service environments.
• Ability to lift up to 50lbs and perform physical tasks.

Responsibilities

• Provide excellent customer service and assist customers.
• Stock shelves and organize merchandise.
• Handle customer transactions accurately using the POS system.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Problem Solving/Decision Making

Results Driven

Education

High School or equivalent

Job description

BIG LOTS 3005
14333 Eureka Rd
Southgate, MI 48195, USA

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Summary

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements

Education

Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience

Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements

Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.

Availability

Ability to work a flexible schedule including days, evenings, weekends and holidays.

Skills and Competencies

• Customer Focus
• Developing Potential
• Results Driven
• Strong Organizational Skills
• Communication Skills
• Problem Solving/Decision Making
• Job Knowledge and Relationship Management

Working Conditions

• Retail store environment where extended periods of standing are required
• Retail store stockroom environment subject to fluctuations in temperature
• Frequent lifting and maneuvering of merchandise and displays
• Exposure to dust and extreme temperatures while unloading trailers
• Scheduled work hours may vary, to include evenings and weekends
• Occasional use of ladders required

Qualifications

Education

High School or better.

Experience

Less than 2 years: Prior retail, hotel, restaurant, grocery or drug store environments experience preferred.

Licenses & Certifications

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.