Customer Service Associate

Savers | Value Village; Santa Clara (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health plans

Life insurance

Wellness programs

401k with matching

Paid time off

Mental health services

Job summary

Savers is hiring a Customer Service Associate in Santa Clara, CA. The role offers both full-time and part-time positions, with a pay range dependent on job duties and position.

We value a diverse, purpose-driven team and provide robust onboarding, training, and a comprehensive benefits package. Join a company dedicated to community impact and sustainability.

Qualifications

• Customer service experience preferred
• Ability to work in a fast-paced retail environment
• Strong communication and teamwork skills

Responsibilities

• Create an awesome experience for customers, donors and other team members.
• Participate in comprehensive onboarding and training for Savers University.
• Support store operations and contribute to a positive, purpose-driven culture.

Job description

Description

Customer Service Associate

Pay Range: Our starting pay ranges from $18.70 to $24.64 depending on job duty/position.

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Summary & Positions:

At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.

• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.

• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including:

• Bundled health plans such as medical, Rx, dental and vision

• Company-paid life insurance for extra protection and peace of mind

• Programs to stop smoking, diabetes management coaching, and on demand care options.

• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.

• Paid time off from work for leisure or other hobbies.

• A range of mental health services to assist you in managing daily life.

Savers is an E-Verify Company.

3510 Homestead Road, Santa Clara, CA 95051