Customer Service Associate

Savers; Salt Lake City (UT); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Comprehensive onboarding and training

Bundled health plans (medical, Rx, dental, vision)

Company-paid life insurance

401(k) plan with company matching

Paid time off

Mental health services

Job summary

Savers is seeking Customer Service Associates to enhance customer experiences while positively impacting the community. Full-Time and Part-Time positions are available, supported by extensive training and a strong commitment to employee growth.

Responsibilities

• Create an excellent experience for customers, donors, and team members.
• Participate in comprehensive onboarding and training.
• Engage with a diverse team in a purpose-driven company.

Job description

Job Title: Customer Service Associate

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community programs. We are proud of our impact and community involvement, often saying we are “Thrift Proud.”

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an excellent experience for our Customers, Donors, and Team Members. We are hiring both Full-Time and Part-Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness, as our team is made up of individuals from diverse backgrounds, experiences, and perspectives.
• To work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• Opportunities for career growth and development, supported by our aggressive store expansion plans.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, delivering robust training internally and partnering with renowned providers.
• Benefits including:
• Bundled health plans (medical, Rx, dental, vision)
• Company-paid life insurance
• Programs for smoking cessation, diabetes management, and on-demand care
• A 401(k) plan with company matching
• Paid time off
• Mental health services

Savers is an E-Verify employer.

Location: 3171 East 3300 South, Salt Lake City, UT 84109