Customer Service Associate

Walgreens; Rogersville (TN); On-site; USD 20,664 - 24,108; Full time

Job summary

A retail pharmacy in Rogersville is looking for a full-time role focused on delivering excellent customer service. You will engage with customers at checkout and ensure a delightful experience. Responsibilities include operating the cash register, maintaining store displays, and complying with local regulations. Ideal candidates are Fluent in English, flexible with scheduling, and ideally have retail experience or prior work with the company. This is a full-time position with a competitive pay range.

Qualifications

• Fluency in English, both written and spoken is required.
• Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive customer experience.
• Registers sales on assigned cash register.
• Resolves customer issues and answers questions effectively.

Skills

Customer engagement

Cash register operation

Flexibility in schedule

Job description

Base Pay Range

$15.00/hr - $17.50/hr

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with all team members; demonstrates interpersonal habits and Walgreens service traits.
• Provides courteous, friendly, fast, and efficient service overall.
• Recommends items for sale to customers, including trade-ups and companion items.
• Processes voids, returns, rain checks, refunds, and exchanges as needed.
• Maintains cleanliness and merchandising of counters and shelves; takes inventory and maintains records.
• Implements asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (alcohol, tobacco).
• Constructs and maintains displays; completes resets and revisions as directed.
• Assists with separation of food items; ensures proper placement and stock rotation.
• Provides customer service in photo area and handles digital passport photos, poster prints, etc.
• Assumes web pick-up responsibilities; monitors orders and delivers them.
• Assists with shop maintenance and appearance; complies with policies and maintains respectful coworker relationships.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager or assigned by corporate.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible schedule, including evenings and weekend hours.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

To review benefits, please visit the benefits page: jobs.walgreens.com/benefits

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other