Customer Service Associate

Ed Mitchell Inc; Portland (OR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Generous benefits package

Job summary

Mitchell Stores in Portland seeks an experienced Customer Service Associate to deliver a luxury shopping experience and engage with clients. You will be an energetic, confident team member focused on exceptional service.

This role involves ringing sales, processing transactions in AS400, MPIX and FARFETCH, supporting Sales Associates, and assisting with internet orders and transfers, with a requirement to work Saturdays/Sundays.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience is a plus.
• Ability to stand for extended periods and lift up to 20 pounds.

Responsibilities

• Engage with clients to provide the best luxury shopping experience.
• Ring customer sales and accurately process transactions.
• Support Sales Associates and assist with pulling internet orders and transfers.
• Answer phones and direct calls to appropriate associates.
• Gift wrapping and opening/closing front desk.

Skills

Customer service

Cash handling

Communication skills

Education

High School Diploma

Tools

AS400

MPIX

FARFETCH

Job description

Mitchell Stores is a high-end luxury brand retail store for men's and women's designer and contemporary clothing with 8 locations across the US. We are known for providing impeccable customer service.

We are currently seeking an experienced Customer Service Associate to join our amazing Marios Portland team.

Our Customer Service Associates are experts in delivering first class service to our clients, while creating a luxury experience. We value people who are energetic, confident, and optimistic and who are always willing to help and engage with the customer. We are looking for individuals that live Our Values of making people feel great, thinking customers first, acting with integrity, mutual respect and trust, treating everyone like family and working as a team. As a company, we are always striving to do better. We are a data driven organization that champions teamwork. There is a focus on culture in our company to make sure everyone is heard, empowered and can reach their full potential.

Responsibilities include but are not limited to the following:

• Engage with clients/customers to provide them with the best possible luxury shopping experience
• Ring customer/client sales
• Accurately process all transactions in AS400, MPIX and FARFETCH
• Support Sales Associates
• Assist with pulling internet orders and transfers
• Answer phones and direct calls to appropriate associates
• Gift wrapping
• Opening/Closing Front desk

Qualifications:

• Ability to stand for extended periods of time, ability to lift/move up to 20 pounds and ability to climb ladders
• Must be willing to work every Saturday/Sunday
• High School Diploma or equivalent required
• Must be reliable, punctual, responsible, detail oriented, have the ability to juggle multiple priorities, and possess excellent verbal and written communication skills.
• Customer Service experience a plus

Mitchell stores offers a competitive salary and generous benefits package.

Mitchell stores is an Equal Opportunity Employer (EOE)