Customer Service Associate

Hertz; Phoenix (AZ); On-site; USD 35,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) employer matching

Paid Parental Leave

Educational Reimbursement

Discounts & perks

Job summary

Hertz is seeking a Customer Service Associate at our Phoenix rental counter. You will engage customers, drive revenue through upselling products, and resolve issues with a focus on world-class service.

The role emphasizes strong communication, teamwork, and efficient handling of rental and return processes in a fast-paced environment.

Qualifications

• 1+ years of sales experience.

Responsibilities

• Provide world class customer service by managing the rental process and returns in line with Hertz policies.
• Utilize approved sales techniques to identify customer wants and needs.
• Offer optional products to meet customer needs and maximize revenue.
• Welcome customers with a smile and maintain a professional appearance.
• Own and resolve issues to ensure a positive service experience.
• Assist and coordinate customers to minimize wait times and promote efficient service.
• Review rental parameters and charges to ensure accuracy.
• Assist customers by giving directions and local area information.

Skills

Customer service

Sales aptitude

Computer proficiency

English proficiency

Teamwork

Job description

Job Description

As a rental counter Customer Service Associate, you will be consulting with customers on their car rental, maximizing revenue opportunities by actively offering products and services and overcoming customer objections. The Customer Service Associate ensures that the customer receives world‑class customer service and sales support.

What You’ll Get

• Hourly Rate is $17.00 + commission, median incentive is approximately $1,101/month, varies based on job performance


• This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.


• Bonus Plans: Eligible, Up to 12%


• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:




• Up to 40% off the base rate of any standard Hertz Rental


• Medical, Dental & Vision plan options


• Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)


• Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.


• Paid Parental Leave & Adoption Assistance


• Employee Assistance Program for employees & family


• Educational Reimbursement & Discounts


• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness


• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Qualifications

• 1+ years of sales experience

Responsibilities

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.


• Utilize company approved sales and service techniques when determining customer wants and needs.


• Offer optional products to meet customer wants and needs.


• Welcome each customer with a smile.


• Proudly represent Hertz with your professional appearance, language and behavior.


• Take ownership of each customer’s service experience by immediately owning and resolving issues.


• Be proud of our brand and the role you play in our success.


• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.


• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.


• Build brand loyalty.


• Prepare all rental and return documents accurately and completely.


• Qualify each customer using our company rental requirement guidelines.


• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.


• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.


• Ensure that the return date and time on the rental agreement is accurate.


• Review all charges at the time of vehicle return.


• Prepare the Rental Agreement Folder with all required information.


• Answer the phones to assist customers in a friendly, helpful and prompt manner.


• Assist customers by effectively resolving all customer service issues.


• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills

• Passion for customer service and attention to detail - Goes the extra mile


• Self‑motivated to achieve and exceed targeted goals


• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi‑task on these systems while engaging with the customer in person and/or over the phone.


• Proficiency in English


• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply


• Work in a fast‑paced environment with a variety of tasks.


• Excellent organizational and time management skills


• Demonstrate professionalism and interpersonal skills


• Proven experience of working well within a team


• 100% customer focus, with proven experience within a customer facing environment

Additional Requirements

• Work flexible shifts including weekends and holidays; and work overtime as required


• Work outdoors during all weather conditions


• Stand for long periods of time

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran