Customer Service Associate

Wawa, Inc.; Ocala (FL); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) with matching

Education Assistance Program

Parental leave

Store discounts

Paid time off

Flexible schedules

Job summary

Wawa, Inc. is seeking a Customer Service Associate to greet and serve customers with a friendly, can-do attitude. You will handle payments, assist with fuel and gift cards, and ensure cleanliness and organization across the store.

You will prepare food and beverages, keep displays stocked, and work as part of a team in a fast-paced environment. Benefits include medical and dental coverage, 401(k) with matching, and paid time off.

Qualifications

• Excellent communication and customer service skills.
• Ability to thrive in a fast-paced environment and multitask effectively.
• Must be 16+ years old with reliable transportation.
• Enjoys working in a team environment.

Responsibilities

• Greet and engage with customers to meet their needs quickly and courteously.
• Prepare food items such as breakfast items, built-to-order sandwiches, specialty beverages, and pizzas, while keeping the coffee station clean and organized.
• Operate the cash register, handle payments, activate fuel and gift cards, and assist with lottery and age-verification for restricted products.
• Ensure stores are well-stocked, shelves are fresh and inviting, and assist with general housekeeping tasks.

Skills

Great communication

Customer service

Team player

Multitasking

Job description

We believe we can make life a little better every day – one smile, hoagie, or experience at a time. Our Associates are the secret ingredient that sets Wawa apart. As a caring team dedicated to helping everyone fly high together, we offer a place to build skills, thrive, and open doors to new career opportunities. We’re proud to be part of a winning team of Associate owners who shape our success and are committed to helping our communities and one another.

As a Customer Service Associate (CSA), you are the friendly face that puts the "wow" in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter.

What you’ll do

• Greet and engage with customers to ensure their needs are met quickly and courteously.
• Prepare food items such as breakfast items, built‑to‑order sandwiches, specialty beverages, and pizzas, while keeping the coffee station clean and organized.
• Operate the cash register, handle payments, activate fuel and gift cards, and assist with lottery and ID verification for age‑restricted products.
• Ensure stores are well‑stocked and that shelves remain fresh, full, and inviting.
• Help keep stores clean and safe by following all established policies, procedures, and guidelines.
• Complete housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and other related tasks.

Benefits

• Medical, dental, vision, and mental health benefits; ESOP (Employee Stock Ownership Plan); 401(k) with matching; Education Assistance Program; paid parental leave; store discounts; paid time off; flexible schedules; and access to other benefit and wellness programs.
• Eligibility for benefits is defined under the terms of the plan(s).

Qualifications

• Great communication and customer service skills.
• Ability to thrive in a fast‑paced environment and multitask efficiently.
• Must be 16+ years old with reliable transportation.
• Enjoys working in a team environment.

The hourly range for this position is $15.50 – $19.25 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12 am and 6 am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail].

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.