Customer Service Associate

SpeeDee - PGW; North Charleston, Summerville (SC, SC); On-site; USD 45,000 - 55,000; Full time

Job summary

A local auto care provider in North Charleston is seeking a Customer Service Associate. The role involves establishing customer relations, handling paperwork, and providing information about maintenance services. Ideal candidates should have good communication skills, a cheerful attitude, and basic computer knowledge. This position offers a salary range of $45,000 to $55,000 per year.

Qualifications

• Commitment to excellence at all levels of service.
• Ability to maintain customer relationships and accurately complete paperwork.
• Willingness to perform other duties as assigned.

Responsibilities

• Establish and maintain good customer relations.
• Complete paperwork required for tracking and servicing customers.
• Bill customers and handle technical inquiries.

Skills

Good communication skills

Cheerful and friendly demeanor

Enthusiastic attitude

Basic computer skills

Good telephone voice

Job description

Overview

Future opening: Customer Service Associate – Full Time at SpeeDee Summerville & North Charleston locations.

Responsible to establish and maintain good customer relations and to accurately complete paperwork required to track and service customers. Performs other duties not directly stated below, as instructed by either the Manager or Assistant Manager.

Responsibilities

• Establish and maintain good customer relations and accurately complete paperwork required to track and service customers.
• Perform other duties as instructed by the Manager or Assistant Manager.

Employment Qualifications

• Commitment to excellence at all levels of service.
• Good communication skills, cheerful and friendly.
• Enthusiastic attitude and good work ethic.
• Basic computer and office management skills.
• Clean and neat appearance, good telephone voice.

Employee Relations

• Works to maintain a team effort of quality customer service.

Customer Relations / Business Development

• Greets the customer.
• Explains the SpeeDee Franchise Organization preventative maintenance services and pricing structure in order to achieve high customer satisfaction and increased sales.
• Bills out the customer.
• Obtains any technical information from manager or tune-up technicians in response to questions from customers.
• Presents all promotional materials to customers.
• Maintains marketing programs including reminder cards/notices as directed by manager.

Compensation: $45,000.00 - $55,000.00 per year

How Are We Different From the Competition?

We want to be your first choice when it comes to auto care. Let’s talk about the SpeeDee Service Difference:

• Local Ownership Most SpeeDee stores are locally owned. They’re run by families who service the automotive needs of other families in their communities.
• Quality Service SpeeDee was built on a solid commitment to customer service.
• Training and Certification SpeeDee owners hire ASE-certified technicians for tune-ups, mechanical work and other repair services.
• Multi-Point Courtesy Check and Service Review Every time you bring your vehicle in for a 17-Point Oil Change, we’ll also give you a multi-point courtesy check and a service presentation as an added bonus.
• Free Top-Off Service To help keep your car running smoothly and safely, SpeeDee offers a free top-off service for the 3 months or 3,000 miles following any SpeeDee oil change or tune-up service.
• Maintenance Records If you’re not sure which services you need or which services you’ve already completed, don’t worry. We’ll keep track of your SpeeDee maintenance history and manufacturer’s recommended service schedule.
• Affordable Rates Looking for an alternative to your dealership? Compare their prices to ours, and you may find that SpeeDee can perform the services you need at a lower cost.
• You Decide It’s our policy to provide you with the information you need to make a decision without pressure or overselling. Visit your local SpeeDee today – no appointment necessary!

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