Automotive Customer Service Specialist

SpeeDee - A Plus Automotive; South Carolina; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Growth Opportunities

Locally Owned and Operated

Safety You can Trust

Training and Certification Opportuni

Job summary

SpeeDee Oil Change is seeking a friendly Greeter to establish positive customer relations and accurately complete written work orders. You will be the first point of contact, presenting service options and guiding customers through the check-in process.

The role emphasizes customer service, clear communication, and a proactive approach to upselling maintenance services, with opportunities for advancement within a locally owned chain.

Qualifications

• Commitment to excellence at all levels of service.
• Automotive and retail experience helpful.
• Cheerful and friendly communication skills.
• Enthusiastic attitude and strong work ethic.
• Clear and effective telephone skills.
• Valid state driver's license.

Responsibilities

• Greeting the customer in a friendly inviting manner
• Presenting service options to the customer
• Writing up customer and vehicle information
• Performing all duties of the Fluid Services Technician as needed
• Presenting additional maintenance service options to customers

Skills

Customer service skills

Verbal communication skills

Telephone skills

Attention to detail

Cheerful and friendly communication

Clean and neat appearance

Enthusiastic attitude

Job description

Benefits

• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts

Company Overview

Our first SpeeDee Oil Change opened in December 1980 in Metairie, Louisiana.

SpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grown to a full-service auto maintenance and repair facility.

For 40 years, SpeeDee has built trusted customer relationships based on reliability and professional service and grown from a single store to more than 150 locations.

How Are We Different From the Competition?

• Local Ownership
• Quality Service
• Training and Certification
• Multi-Point Courtesy Check and Service Review
• Free Top-Off Service
• Maintenance Records
• Affordable Rates

Job Summary

The Greeter is responsible for establishing and maintaining good customer relations, accurately completing written work orders, providing customers with excellent service and serving as the initial customer contact point.

Responsibilities

• Greeting the customer in a friendly inviting manner
• Presenting service options to the customer
• Writing up customer and vehicle information
• Performing all duties of the Fluid Services Technician as needed
• Presenting additional maintenance service options to customers

Requirements

• Commitment to excellence at all levels of service
• Automotive and retail experience helpful
• Cheerful and friendly communication skills
• Enthusiastic attitude and strong work ethic
• Clean and neat appearance
• Clear and effective telephone skills
• Valid state driver's license

Job Qualifications

• Customer service skills
• Basic literacy (ready, writing, math skills)
• Ability and licensed to operate motor vehicles
• Verbal communication skills
• Ability to properly use mechanical hand tools
• Attention to detail
• No previous experience or training required

Working Conditions

• Materials and Equipment used: Automotive oils, fluids, and lubricants. Windshield washer fluid, battery electrolyte
• Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
• Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Benefits/Perks

• Growth Opportunities
• Locally Owned and Operated
• Safety You can Trust
• Training and Certification Opportunities