Customer Service Associate

Market Value Southwest; Milwaukee (WI); On-site; USD 21,000 - 32,000; Full time

Job summary

Market Value Southwest is seeking a friendly Customer Service Associate to join our Milwaukee team. You will greet customers, answer inquiries, and provide accurate product and service information in a collaborative, fast-paced environment.

Ideal candidates communicate clearly, listen actively, and adapt to individual needs while upholding professionalism and helpfulness. Training and ongoing development opportunities are provided to enhance customer relations skills.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or related field preferred but not required.
• Excellent verbal communication and interpersonal skills.
• Friendly, approachable, and professional demeanor.
• Ability to work in a fast-paced environment.
• Strong listening skills and attention to individual needs.
• Willingness to learn about products, services, and procedures.
• Strong organizational skills and attention to detail.
• Reliable attendance and time-management.

Responsibilities

• Greet customers professionally and establish a welcoming environment.
• Engage with customers to understand questions, interests, and needs.
• Provide accurate information regarding products and services.
• Explain product features, service details, and relevant information.
• Assist customers in understanding options based on preferences.
• Respond to general inquiries with clear, timely, courteous communication.
• Address routine concerns and identify appropriate next steps.
• Ask thoughtful questions to understand customer needs.
• Maintain a positive, professional approach during interactions.
• Explain company procedures and guidelines to customers.
• Communicate product or service updates when appropriate.
• Assist with clarifications and guidance as needed.
• Coordinate with team members for complex questions.
• Maintain familiarity with frequently requested products and services.
• Support consistent communication across daily interactions.
• Follow established procedures for questions and concerns.
• Demonstrate patience handling different personalities.
• Adapt communication styles to individual needs.
• Participate in team meetings and training.
• Share recurring questions with leadership.
• Maintain organized daily customer service tasks.
• Help resolve misunderstandings with accurate information.

Skills

Verbal communication

Interpersonal skills

Active listening

Professional demeanor

Adaptability

Organization

Customer-focused attitude

Education

High school diploma or equivalent

Job description

Milwaukee, United States | Posted on 11/03/2026

Market Value Southwest is a marketing and customer engagement company that helps brands connect with their audiences through strategic campaigns, live experiences, events, and brand activations. Our collaborative team combines creative thinking, thoughtful planning, and hands-on execution to deliver professional, engaging experiences tailored to each client's goals.

Job Description

We are seeking a motivated and personable Customer Service Associate to join our growing team. This position is responsible for creating positive customer interactions, responding to inquiries, providing accurate product and service information, and helping customers navigate everyday questions and requests.

The Customer Service Associate will work directly with customers in an active, team-oriented environment where communication, adaptability, and professionalism are essential. Successful candidates will be comfortable engaging with a variety of individuals, identifying customer needs, explaining available options, and working collaboratively to ensure a consistent and helpful customer experience.

This opportunity is ideal for someone who enjoys working with people, learns quickly, and wants to develop practical communication, customer relations, and problem-solving skills.

Primary Responsibilities

• Greet customers professionally and establish a welcoming environment.
• Engage with customers to understand their questions, interests, and immediate needs.
• Provide accurate information regarding available products and services.
• Explain product features, service details, and relevant customer information.
• Assist customers in understanding available options based on their stated preferences.
• Respond to general inquiries with clear, timely, and courteous communication.
• Address routine customer concerns and identify appropriate next steps.
• Ask thoughtful questions to better understand individual customer needs.
• Maintain a positive and professional approach during customer interactions.
• Provide helpful explanations of company procedures and customer guidelines.
• Communicate relevant product or service updates to customers when appropriate.
• Assist customers who require additional clarification or guidance.
• Identify questions that require further assistance and coordinate with appropriate team members.
• Maintain familiarity with frequently requested products, services, and company information.
• Support consistent communication across daily customer interactions.
• Follow established procedures for addressing customer questions and concerns.
• Demonstrate patience and professionalism when working with different customer personalities.
• Adapt communication styles to accommodate individual customer needs.
• Participate in team meetings and ongoing training activities.
• Share recurring customer questions and observations with team leadership.
• Maintain an organized approach to daily customer service responsibilities.
• Assist with resolving misunderstandings by providing accurate information and clarification.
• Work collaboratively with colleagues to maintain a productive and supportive environment.
• Follow company standards for professionalism, communication, and customer care.

Requirements

• High school diploma or equivalent required.
• Previous experience in customer service, hospitality, retail, or a related field preferred but not required.
• Strong verbal communication and interpersonal skills.
• Friendly, approachable, and professional demeanor.
• Ability to engage comfortably with customers in an active environment.
• Strong listening skills and attention to individual needs.
• Willingness to learn about company products, services, and procedures.
• Ability to explain information clearly and accurately.
• Strong organizational skills and attention to detail.
• Practical problem-solving abilities and sound judgment.
• Ability to remain composed when responding to customer questions or concerns.
• Dependable attendance and effective time-management skills.
• Comfortable working independently and collaborating with team members.
• Adaptability when handling changing customer needs and daily priorities.
• Positive attitude and willingness to accept feedback and develop new skills.
• Structured onboarding and hands-on training.
• Ongoing opportunities to strengthen customer service and communication skills.
• Supportive and collaborative team environment.
• Training on product knowledge and customer interaction procedures.
• Opportunities for professional development and skill building.
• Regular team communication and coaching.
• A workplace that values dependability, teamwork, and positive customer experiences.