Customer Service Associate

Wegmans Food Markets; Massachusetts; On-site; USD 24,796 - 26,174; Part time

Benefits offered by this job

Paid time off (PTO)

Higher overtime pay

Health care benefits

Retirement plan with 401(k) match

Scholarship program

Wellness programs

Job summary

A leading supermarket chain in Massachusetts is seeking part-time Service Desk employees to provide exceptional customer service. You'll engage shoppers with friendly conversation, assist them positively, and resolve any questions or issues they may have. This position values outgoing personalities and a commitment to customer satisfaction. Comprehensive benefits include paid time off, health care options, and a retirement plan. Join us to help create an enjoyable shopping experience for customers.

Qualifications

• Outgoing personality and a desire to help others.
• Ability to engage customers and ensure satisfaction.

Responsibilities

• Engage customers in friendly conversation.
• Proactively offer assistance and thank customers.
• Properly bag items for safe transport.
• Resolve questions and problems efficiently.

Skills

Customer service

Problem-solving

Communication

Job description

Base Pay Range

$18.00/hr - $19.00/hr

At Wegmans, our Service Desk employees are ambassadors of incredible customer service. In this area, you’ll be on the front line of ensuring customer satisfaction by striving to answer questions, solve problems and assist in a variety of ways. With an outgoing personality, a desire to help others, and an ability to solve problems, you’ll guarantee each customer has a positive experience as they end their shopping trip at Wegmans.

What You Will Do

• Engage customers in friendly conversation while making eye contact and smiling
• Proactively offer additional assistance or services and thank the customer for shopping at Wegmans
• Properly bag items to ensure products arrive at their destination in the condition they left the store
• Partner with departments to ensure questions are answered and problems are resolved

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.

Comprehensive Benefits*

*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.

• Paid time off (PTO) to help you balance your personal and work life
• Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
• Health care benefits that provide a high level of coverage at a low cost to you
• Retirement plan with a 401(k) match
• A generous scholarship program to help employees meet their educational goals
• LiveWell Employee & Family program to support your emotional, work-life and financial wellness

Seniority Level

Entry level

Employment Type

Part-time

Job Function

Other

Industries

Retail