Customer Service Manager

Wegmans Food Markets; Town of West Seneca (NY); On-site; USD 29,962 - 32,029; Full time

Benefits offered by this job

Paid time off (PTO)

Higher premium pay for overtime and holidays

Health care benefits

Retirement plan with 401(k) match

Scholarship program for education

Employee & Family wellness program

Job summary

A leading grocery retailer in New York seeks a Customer Service Manager to manage store operations and lead a team. The ideal candidate will ensure efficient customer service while driving employee performance and engagement. Responsibilities include handling operational challenges and promoting company values. This full-time role offers a dynamic work environment with competitive pay and excellent benefits.

Qualifications

• Customer service experience, preferably in a food service, grocery, or retail setting.
• Proven ability to multi-task and handle interruptions in a fast-paced environment.
• Computer skills.

Responsibilities

• Independently manage store operations, acting as a key leader among teams.
• Ensure customer checkout operations run efficiently and monitor traffic.
• Manage performance of a team of Customer Service employees.
• Provide excellent customer service throughout the store.
• Quickly react to operational challenges with leadership.
• Lead special projects to enhance company culture.

Skills

Customer service experience

Ability to multi-task

Computer skills

Job description

Join to apply for the Customer Service Manager role at Wegmans Food Markets.

Base pay range

$21.75/hr – $23.25/hr

Responsibilities

• Independently manage store operations between daytime and nighttime hours, acting as a key leader and liaison among teams and various departments;
• Partner with department management to prioritize and delegate tasks, ensuring front‑end/customer checkout operations run efficiently and monitoring business and customer traffic throughout the store.
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
• Provide excellent customer service to customers and employees alike, acting as a champion throughout the store for our values and standards.
• Quickly react to situations that arise, partnering with store leadership to problem‑solve operational challenges.
• Participate in and/or lead special projects and assignments across the store to bring employees together and enhance company culture.

Required Qualifications

• Customer service experience, preferably in a food service, grocery, or retail setting.
• Proven ability to multi‑task and handle interruptions in a fast‑paced environment.
• Computer skills.

Preferred Qualifications

• Experience leading a team.
• Ability to quickly learn and adapt to new situations and subject matters.

Benefits

• Paid time off (PTO) to help you balance personal and work life.
• Higher premium pay rates for working overtime, on Sundays, or on recognized holidays.
• Health care benefits that provide a high level of coverage at a low cost to you.
• Retirement plan with a 401(k) match.
• A generous scholarship program to help employees meet their educational goals.
• LiveWell Employee & Family program to support your emotional, work‑life, and financial wellness.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Retail