Customer Service Associate

Hollywood Racks; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the sporting goods manufacturing industry is looking for a Customer Service Associate in Los Angeles. The ideal candidate will have a passion for cycling and strong customer service skills, handling inquiries about bike racks and related products. This full-time position offers a dynamic team environment and opportunities to work with top-quality gear.

Benefits

Competitive salary and benefits package

Employee discounts

Opportunities to test products

Qualifications

• 2-3 years of experience in a customer-facing role.
• Strong technical knowledge of bicycles and bike racks.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers in selecting the right bike rack.
• Troubleshoot and resolve product-related inquiries.

Skills

Customer Service

Communication

Technical Knowledge

Problem Solving

Tools

CRM Systems

Microsoft Office

Google Suite

Job description

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We are seeking a knowledgeable and enthusiastic Customer Service Associate to join our team. This role requires a passion for cycling or outdoor gear and strong customer service skills. You will be the one of the first points of contact for customers, answering technical questions related to our bike racks, vehicles, and bicycles. The ideal candidate will have 2-3 years of experience in a customer-facing role and a background in cycling or outdoor-related products.

Job Title: Customer Service Associate

Job Type: Full-Time

Job Overview:

We are seeking a knowledgeable and enthusiastic Customer Service Associate to join our team. This role requires a passion for cycling or outdoor gear and strong customer service skills. You will be the one of the first points of contact for customers, answering technical questions related to our bike racks, vehicles, and bicycles. The ideal candidate will have 2-3 years of experience in a customer-facing role and a background in cycling or outdoor-related products.

Job Title: Customer Service Associate

Location: Los Angeles, CA In-Office

Job Type: Full-Time

Key Responsibilities:

• Provide exceptional customer service via phone, email, and chat.
• Assist customers in selecting the right bike rack based on their vehicle type, bike specifications, and needs.
• Troubleshoot and resolve product-related inquiries, including installation, compatibility, and maintenance issues.
• Maintain up-to-date knowledge of Hollywood Racks' product lineup, features, and industry trends.
• Collaborate with internal teams, including sales and product development, to provide customer feedback and improve the user experience.
• Process orders, returns, and warranty claims efficiently.
• Update and maintain customer records in our CRM system.
• Ability to travel for trade shows/events a few times a year.
  

Qualifications & Experience:

• 2-3 years of experience in a customer-facing role, preferably in retail, outdoor gear, or cycling industries.
• Strong technical knowledge of bicycles, bike racks, and vehicle compatibility is highly preferred.
• Excellent communication skills, both written and verbal.
• Ability to troubleshoot and explain technical product details in a clear, customer-friendly manner.
• Proficiency in CRM systems, order management software, and Microsoft Office or Google Suite.
• Passion for cycling and/or outdoor activities.

What We Offer:

• Competitive salary and benefits package
• Opportunities to test and work with top-quality bike racks and accessories.
• A dynamic, friendly, and outdoor-loving team environment.
• Employee discounts and Industry perks.

About Hollywood Racks:

Hollywood Racks has been a leader in designing and manufacturing high-quality bike racks since 1973. Our mission is to help cyclists of all levels transport their bikes safely and efficiently, whether they’re heading to the trails, the road, or their next adventure.

If you have a passion for cycling, enjoy problem-solving, and love helping customers find the perfect gear for their adventures, we’d love to hear from you!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Sporting Goods Manufacturing

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