Customer Service Associate

Heart Of Texas Goodwill Industries; Killeen (TX); On-site; USD 15,000 - 21,000; Full time

Job summary

Heart of Texas Goodwill Industries in Killeen, TX is seeking a Customer Service Associate to support store operations by delivering friendly service, maintaining merchandise presentation, and upholding the organization’s mission.

This full-time role requires a high school diploma (or equivalent) and a willingness to learn, with duties including greeting customers, assisting with items, stocking, and keeping dressing rooms and restrooms clean. A background check is required.

Qualifications

• Criminal background check is required.
• Willing to accept instructions and carry them out with minimal supervision.
• Able to work and cooperate with others.

Responsibilities

• Greet customers and assist them in finding items or answering questions.
• Monitor and open dressing rooms and restrooms as needed.
• Clean store areas, including restrooms.
• Remove out-of-date items from display areas and maintain displays.
• Place merchandise on the sales floor and hang clothing in production.
• Perform other duties as assigned.

Skills

Customer service

Teamwork

Merchandising

Communication

Education

High school diploma or equivalent

Job description

Job Details

Job Location: 15 4901 W. Stan Schlueter Loop - Killeen, TX 76549

Position Type: Full Time

Salary Range: $13.00 - $13.00 Hourly

Job Summary

The Customer Service Associate assists with store operations by providing excellent customer service, maintaining merchandise presentation, and supporting general store upkeep in alignment with HOT Goodwill's mission and values.

Key Responsibilities

Customer Service & Store Operations

• Greets customers upon encounter and assists them in finding items and/or answering questions.
• Monitors and opens dressing rooms and restrooms, as needed.
• Cleans areas of the store, including restrooms.

Merchandising & Production

• Removes out-of-date items from display areas, including pulling wares and clothing.
• Maintains display areas, including special displays, racks, shelves, bins, and other areas displaying merchandise for sale.
• Puts merchandise, including wares and clothing, out on the sales floor.
• Hangs clothing in production, when needed.
• Performs other duties as assigned.

Supervisory Duties

None.

Qualifications

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• A criminal background check is required.
• Must be willing to accept instructions and carry them out with minimal supervision.
• Must be able to work and cooperate with others.

Education and/or Experience

High school diploma or equivalent preferred, but all educational backgrounds considered.

Minimum Requirements

• Up to one month of related experience or training may be acceptable, or an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Ability to read the English language preferred.
• Ability to add and subtract two-digit numbers preferred.
• Ability to follow instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to create and maintain working relationships within a collaborative team environment.
• Customer service skills and the ability to work effectively with a variety of individuals and personalities.
• Proficiency in completing assignments independently and on time.

Core Competencies

• Customer Service Excellence
• Teamwork & Collaboration
• Merchandising & Store Upkeep
• Accountability & Stewardship

Physical Demands

The physical demands described here are representative of those that may be encountered by an employee performing the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Stand and walk for extended periods, with frequent bending, twisting, reaching, and use of hands and arms throughout the shift.
• Regularly lift and carry up to 30 pounds; occasionally lift and carry up to 50 pounds.

Work Environment

• The employee regularly works in a retail store environment and is exposed to airborne particles (including dust, lint, and animal hair from donated goods).
• The noise level ranges from quiet to very noisy depending on customer volume and operational activity.
• The employee may work varied shifts, including evenings and weekends.

Discrimination Reports

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment and pregnancy), national origin, disability, age (40 years old or more), genetic information, military status, or veteran status is illegal. Any employee who believes they have been discriminated against may file a complaint with the Compliance Officer.

Point of Contact: Compliance Officer | 1700 S New Road, Waco TX 76711 | 254-753-7337 ext. 450 | [e-mail]