Customer Service Associate

United Bank of Iowa; Denison (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

United Bank of Iowa (UBI) in Denison, IA is seeking a customer-focused teller to join the team. You will handle routine teller functions, including cashing checks, deposits, balancing daily transactions and cash drawer, and processing ATM proofs with accuracy and integrity.

You will promote bank services while delivering a high level of customer service and building relationships in the community. The role requires attention to detail, teamwork, and solid communication skills to succeed.

Qualifications

• High school diploma or GED required; customer service experience preferred.
• Strong reading, writing, and verbal communication skills.
• Detail-oriented with accuracy in transactions.
• Ability to work independently and in a team.

Responsibilities

• Perform teller duties: cash checks, deposits, balance daily transactions and cash drawer.
• Verify cash totals, run proofs and balance ATM machines.
• Promote bank services while delivering high level customer service.
• Handle confidential information appropriately and maintain accuracy.

Skills

Customer service

Attention to detail

Teamwork

Communication skills

Education

High school diploma or GED

Job description

As a member of the UBI team, this position provides a variety of customer service functions in a friendly, courteous and capable manner. Deals with the customer on a one-on-one basis. This position will be responsible for general teller functions, such as: cashing checks, taking deposits, balancing daily transactions and cash drawer, verifying cash totals, running proof, and balancing ATM machines. Will assist with other special assignments or projects as needed. Selling and promoting all bank services in such a way as to enhance the bank's image within the community, while providing a high level of customer service.

EDUCATION/TRAINING/EXPERIENCE:

High school diploma or general education degree (GED) required. Customer service experience is strongly preferred but not required.

LANGUAGE SKILLS:

Strong reading, writing, and verbal skills to effectively present information and respond to questions from customers, prospective customers, and other employees.

MATHEMATICAL SKILLS:

Count, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as interest and percentages.

REASONING ABILITY:

Comprehend and understand bank operations, policies (manuals), and procedures.

Recognize irregular or suspicious transactions.

Determine whether or not requests for confidential information should be granted or refused.

OTHER SKILLS:

Ability to work independently AND collaborate within a team to complete tasks effectively and efficiently by building and nurturing strong relationships with other UBI team members.

Interpersonal skills to deal with customers and co-workers in a friendly, courteous manner.

Particularly detail-oriented to ensure accuracy of transactions.

Familiarity with standard office equipment such as calculators and typewriters.

Computer skills in word processing, spreadsheet and database software to generate correspondence and reports.

Basic understanding of debits and credits.

CERTIFICATES, LICENSES, REGISTRATIONS:

None Required.

SCHEDULE:

Monday through Thursday 8:30am - 4:00pm, Friday 8:30am - 5:00pm, with 5:30pm closing rotation Monday - Friday.

*MUST HAVE SATISFACTORY BACKGROUND CHECK INCLUDING CREDIT HISTORY*