Loan Support Representative

United Bank of Iowa; Lake City (IA); On-site; USD 30,000 - 45,000; Full time

Job summary

United Bank of Iowa in Lake City is looking for a clerical support team member to assist with loan processing, including data entry and verification specifically for Ag and Commercial loans. Responsibilities include handling customer inquiries and performing essential teller duties. A high school diploma and 3 - 5 years of related experience are required.

Ideal candidates should have strong interpersonal and organizational skills, along with proficiency in word processing and spreadsheet software.

Qualifications

• 3 - 5 years of related experience and/or training.
• Strong reading, writing, and verbal skills.
• Ability to handle customer inquiries professionally.

Responsibilities

• Provide clerical support to loan officers and managers.
• Assist with loan compiling, data entry, and verification.
• Process loan advances, payments, and pay-offs.

Skills

Organizational skills

Interpersonal skills

Analytical skills

Computer skills

Mathematical skills

Telephone skills

Education

High school diploma or GED

Tools

Spreadsheet software

Word processing software

Job description

As a member of the UBI team, this position provides clerical support of loan credits to loan officers and managers. Assisting with all aspects of loan compiling, data entry, and loan verification, specifically with Ag and Commercial loans, to ensure orderly processing and maintenance of all loan documents according to established procedure. Receiving and processing loan advances, payments, and pay-offs. Providing customers with the appropriate loan documentation. Answers customer questions, phone calls, and performs essential teller duties as needed, while maintain exceptional customer service. Selling and promoting all bank services in such a way as to enhance the bank's image within the community.

Education / Training / Experience

High school diploma or general education degree (GED) and 3 - 5 years related experience and/or training; or equivalent combination of education, training, and experience.

Language Skills

Strong reading, writing, and verbal skills to effectively follow written and oral instructions, respond to questions, and compose moderately complex reports.

Mathematical Skills

Count, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as interest, percentages, loan payments and loan pay-offs.

Reasoning Ability

Comprehend and understand bank operations, policies (manuals), and procedures.

Recognize and reconcile problems following established guidelines.

Independent judgement to recognize and maintain confidential information.

Interpret and apply loan policy requirements.

Other Skills

Organizational skills to assist loan officers service loan accounts and prioritize workload to maximize efficiency and accuracy.

Interpersonal skills to deal effectively with customers in a friendly, courteous manner.

Understanding of computer related operations.

Computer skills in word processing, spreadsheet and database software to generate correspondence and reports.

Analytical skills to analyze loan documentation and apply quality control standards and loan documentation requirements.

Telephone skills to handle telephone calls in a professional manner.

Understanding of debits, credits, and general teller duties to serve as back-up teller.

Basic Ag business and production knowledge.

Familiarity with standard office equipment such as calculators, typewriters, copy machines and fax machines.

Certificates, Licenses, Registrations

None required.

Schedule

Monday - Friday: 8:00am - 4:00pm with a closing rotation until 4:30pm.

MUST HAVE SATISFACTORY BACKGROUND CHECK INCLUDING CREDIT HISTORY