Full-Time Floating Customer Service Associate

United Bank of Iowa; Onawa (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

United Bank of Iowa is seeking a Teller to join their team in Onawa, Iowa. This position involves providing customer service functions, managing cash transactions, and promoting bank services in a friendly manner.

Candidates must have a high school diploma or GED, and 1-2 years of related experience. The role requires strong interpersonal and mathematical skills, along with the ability to work independently and as part of a team.

Working hours are Monday to Thursday from 8:00am to 4:00pm and Friday from 8:00am to 5:30pm. A satisfactory background check is required.

Qualifications

• 1 - 2 years related experience and/or training in banking or customer service.
• Strong reading, writing, and verbal communication skills.
• Ability to work independently and in a team.

Responsibilities

• Provide friendly and courteous customer service.
• Handle general teller functions including deposits and cashing checks.
• Assist with opening deposit accounts and balancing transactions.

Skills

Customer service

Attention to detail

Interpersonal skills

Mathematical skills

Education

High school diploma or GED

Tools

Word processing software

Spreadsheet software

Database software

Job description

As a member of the UBI team, this position provides a variety of customer service functions in a friendly, courteous and capable manner, and deals with the customer on a one‑on‑one basis. This position will be responsible for general teller functions, such as: cashing checks, taking deposits, balancing daily transactions and cash drawer, verifying cash totals, running proof, balancing ATM machines, and assisting in opening all types of deposit accounts. Will assist with other special assignments or projects as needed. Maintains confidentiality on all banking matters and follows all bank policies and procedures. Selling and promoting all bank services in such a way as to enhance the bank's image within the community, while providing a high level of customer service.

Education/Training/Experience

High school diploma or general education degree (GED) and 1 - 2 years related experience and/or training; or equivalent combination of education, training, and experience.

Language Skills

Strong reading, writing, and verbal skills to effectively present information and respond to questions from customers, prospective customers, and other employees.

Mathematical Skills

Count, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as interest and percentages.

Reasoning Ability

Comprehend and understand bank operations, policies (manuals), and procedures. Recognize irregular or suspicious transactions. Determine whether or not requests for confidential information should be granted or refused.

Other Skills

Ability to work independently and collaborate within a team to complete tasks effectively and efficiently by building and nurturing strong relationships with other UBI team members. Interpersonal skills to deal with customers and co‑workers in a friendly, courteous manner. Particularly detail‑oriented to ensure accuracy of transactions. Familiarity with standard office equipment such as calculators and typewriters. Computer skills in word processing, spreadsheet and database software to generate correspondence and reports. Basic understanding of debits and credits.

Certificates, Licenses, Registrations

None Required.

Schedule

Monday - Thursday 8:00am - 4:00pm and Friday 8:00am - 5:30pm, with Wednesdays in Moorhead.

MUST HAVE SATISFACTORY BACKGROUND CHECK INCLUDING CREDIT HISTORY