Customer Service Associate

Vista Auction; Charlotte, Northern (NC, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Vista Auction LLC in Charlotte, NC is seeking a Customer Service Associate to help create a smooth pickup experience for customers. You will check customers in, answer questions, process returns, and connect customers with the right team member when needed.

This role requires standing for long periods, bending, reaching, occasional lifting, and following safety procedures in a busy warehouse. A friendly, professional attitude is essential, even during peak times.

Qualifications

• Must be 16 years or older.
• Able to stand for extended periods.
• Able to bend, reach, and lift/move items.
• Wear toe covers daily.
• Communicate clearly and professionally with customers and team members.
• Maintain a friendly and professional attitude, including during busy periods.
• Follow company policies and safety procedures.
• Work collaboratively with team members, leads, and managers.
• This position works in an active warehouse environment.
• Warehouse temperatures can vary with season and area of the building.
• Noise levels can be loud due to customers, equipment and daily operations.

Responsibilities

• Check customers in, answer questions, process returns, and help resolve concerns or connect customers with the right team member when needed.

Skills

Clear communication

Customer service

Team collaboration

Professional attitude

Adaptability in warehouse

Problem solving

Job description

2500 Sardis Rd N, Charlotte, NC 28227 Full-time or Part-time

About the Role

Our Customer Service team helps create a smooth and welcoming pickup experience for Vista Auction customers. Customer Service Associates check customers in, answer questions, process returns, and help resolve concerns or connect customers with the right team member when needed.

Job Requirements

• Must be 16 years or older
• Stand for extended periods throughout your shift
• Bend, reach, and occasionally lift and move items
• Wear mandatory toe covers each day
• Communicate clearly and professionally with customers and team members
• Maintain a friendly and professional attitude, including during busy periods
• Follow company policies and safety procedures
• Work collaboratively with team members, leads, and managers
• This position works in an active warehouse environment
• Warehouse temperatures can vary depending on the season and area of the building
• Noise levels can be loud at times due to customers, equipment, and daily operations

You'll Thrive Here If

• You genuinely enjoy helping people
• You like talking to people for long periods of time
• You stay calm and helpful when things get busy