Customer Service Associate

DriveSafe Driving Schools; Castle Rock (CO); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Health Insurance

401k Retirement Benefit

Employee discount program and employee

Employee referral program

Job summary

DriveSafe Driving Schools is seeking a Customer Service Associate to support enrollments, sell programs, and manage student paperwork from our Castle Rock location. You will update our database, coordinate with instructors, and help maintain a professional center environment.

The role requires a valid Colorado driver’s license, a clean driving record, and the ability to pass a criminal background check. Bilingual Spanish is preferred and we offer room for growth.

Qualifications

• 21 years of age or older.
• Colorado Driver's License.
• Safe driving history – a Motor Vehicle Record check will be reviewed.
• Applicants must pass a criminal background check.
• Associate Degree or higher preferred.
• Bilingual/Spanish speaking is preferred.
• Strong, proven incoming sales abilities.
• Strong organizational skills.
• Ability to prioritize.
• Strong computer skills.
• Good communication skills.
• Responsible, dependable, and detail oriented.
• Self-disciplined and able to multi-task.

Responsibilities

• Service customer needs in a friendly and professional manner over the phone and in person.
• Confirm customer appointments over the phone.
• Update and maintain the database by entering data from completed paperwork daily.
• Ensure accurate handling of State paperwork.
• Encourage a team environment by working closely with instructors.
• Prepare paperwork and schedules to support the coordination of our team and services.
• Administer written permit testing
• Promote the company to nearby schools as requested.
• Keep the center organized and neat.
• Other duties and responsibilities as needed.

Skills

Sales skills

Organization

Prioritization

Computer skills

Communication skills

Detail oriented

Multitasking

Spanish (bilingual)

Education

Associate degree or higher preferred

Job description

Job Details

Job Location: Castle Rock DriveSafe - Castle Rock, CO 80108. Education Level: Not Specified. Salary Range: $20.00 - $22.00 Hourly. Travel Percentage: None. Job Shift: Day. Job Category: Admin - Clerical Baron. Education/DriveSafe Driving Schools operates the largest network of driver’s education schools in Colorado, serving thousands of students per year at our 12 DriveSafe locations. We offer a full range of driver’s education services authorized by the State of Colorado. Our focus is to empower independence and save lives by creating confident and safe drivers for life. Rooted in our core values of Safety, Expertise, Engagement, Caring and Motivating, and Professionalism, we distinguish ourselves through our commitment to quality, our stellar reputation, and our wealth of experience.

Job Purpose

The Customer Service Associate works with the Center Manager to handle student enrollments, sell new programs, enter and update information in our database, manage paperwork, work with instructors, and maintain the professionalism of the Center.

Responsibilities

• Service customer needs in a friendly and professional manner over the phone and in person.
• Confirm customer appointments over the phone.
• Update and maintain the database by entering in data from completed paperwork daily.
• Ensure accurate handling of State paperwork.
• Encourage a team environment by working closely with instructors.
• Prepare paperwork and schedules to support the coordination of our team and services.
• Administer written permit testing
• Promote the company to nearby schools as requested.
• Keep the center organized and neat.
• Other duties and responsibilities as needed.

Qualifications

• 21 years of age or older
• Colorado Driver's License
• Safe driving history - a Motor Vehicle Record check will be reviewed
• Applicants must pass a criminal background check
• Associate Degree or higher preferred
• Bilingual/Spanish speaking is preferred
• Strong, proven incoming sales abilities
• Strong organizational skills
• Ability to prioritize
• Strong computer skills
• Good communication skills
• Responsible, dependable, and detail oriented
• Self-disciplined and able to multi-task

Benefits

• Health Insurance: Eligibility to participate in the company’s group health plan, dental, vision, long term disability and basic life effective the first day of the month following 60 days of employment or part-time to full-time date.
• Healthy Workplace Time: 1 hour of paid sick time for each 30 hours worked accrued each pay period up to 12 days per year.
• 401k Retirement Benefit: Employees age 21 and up who have completed 12 months of employment and 1000 hours worked may participate in the company’s 401k retirement benefit to which the company contributes a match of up to 4% of the employee’s wages.
• Employee discount program and employee referral program

Job Details

This position is based out of our Castle Rock DriveSafe location (1345 New Beale Street, Suite 130C, Castle Rock, CO 80108) and is scheduled 32 hours per week, Friday through Monday, 8:30am to 5pm. Flexibility to occasionally support the Highlands Ranch DriveSafe Center (537 W. Highlands Ranch Parkway #103 Highlands Ranch CO 80129) if needed is required. This position has room for growth and advancement.

Quote from Employee

"Helping our customers and witnessing when our interactions lead to encouraging and positive outcomes. Helping new drivers overcome anxiety and build confidence is very rewarding. When you can affect somebody's life in a positive, encouraging way that has lasting effects is an amazing feeling."

Diversity, Equity, and Inclusion Statement

At our driving school, we believe in promoting diversity, equity, and inclusion in all aspects of our operations. We are committed to creating a safe and welcoming environment for all students, regardless of their race, ethnicity, national origin, sex, sexual orientation, gender identity, age, or religion.

We recognize that everyone comes from different backgrounds and experiences, and we strive to reflect this diversity in our team, our teaching methods, and the resources we provide to our students. By fostering an inclusive culture, we believe we can provide a more enriching and educational experience for all. This is why we actively recruit and retain a diverse group of instructors and ensure that our curriculum and materials are inclusive and culturally responsive.