Customer Service Associate

Roses Discount Stor; Bridgeport (WV); On-site; USD 16,531 - 20,664; Part time

Job summary

A retail store is seeking motivated individuals for the Customer Service Associate position in Bridgeport, WV. Responsibilities include engaging customers, assisting with merchandise selection, processing transactions, and maintaining store appearance. Candidates should have a high school diploma, customer-focused skills, and the ability to lift up to 50 lbs. A flexible schedule is required, including evenings and weekends. Join our team to contribute to an effective and profitable store operation.

Qualifications

• Ability to regularly lift up to 50 lbs. from floor level to above shoulder height.
• Must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting and repetitive lifting.
• Ability to work a flexible schedule including days, evenings, weekends and holidays.

Responsibilities

• Provides customer engagement in a positive manner.
• Assists in maintaining a clean, well-stocked store.
• Stocks shelves and organizes merchandise.
• Handles customer funds and processes transactions.
• Ensures a safe and secure shopping environment.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Problem Solving/Decision Making

Relationship Management

Education

High School diploma or equivalent

Job description

Big Lots 3091
104 Thompson Dr
Bridgeport, WV 26330, USA

Description

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Summary

As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements

• Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
• Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
• Physical Requirements: Ability to regularly lift up to 50 lbs. from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting and repetitive lifting, with or without reasonable accommodation.
• Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.
• Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required
• Retail store stockroom environment subject to fluctuations in temperature
• Frequent lifting and maneuvering of merchandise and displays
• Exposure to dust and extreme temperatures while unloading trailers
• Scheduled work hours may vary, to include evenings and weekends
• Occasional use of ladders required

Qualifications

Behaviors

Preferred

Detail Oriented

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Enthusiastic: Shows intense and eager enjoyment and interest

Team Player

Team Player: Works well as a member of a group

Loyal

Loyal: Shows firm and constant support to a cause

Dedicated

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Ability to Make an Impact

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Goal Completion

Goal Completion: Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Education

Preferred

High School or better.

Experience

Preferred

Less than 2 years

Prior retail, hotel, restaurant, grocery or drug store environments experience preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.