Customer Service Associate

Savers; Boston (MA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Bundled health plans (medical, Rx, dental, vision)

Company-paid life insurance

401k plan with company matching

Paid time off

Mental health services

Job summary

A leading company in the thrift industry, Savers is seeking Customer Service Associates to foster positive interactions with customers and support store operations. Candidates will benefit from an inclusive workplace and opportunities for growth through comprehensive training and development programs.

Qualifications

• Excellent communication skills and ability to engage with diverse customer bases.
• Experience in customer service roles preferred.
• Ability to work collaboratively within a team to achieve goals.

Responsibilities

• Create an excellent experience for customers, donors, and team members.
• Assist in store operations and maintain a helpful environment.
• Participate in training and onboarding of new team members.

Skills

Customer service

Communication

Teamwork

Job description

Description Position at Savers / Value Village

Job Title: Customer Service Associate

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items from landfills to our store racks and shelves for reuse, while providing our partners with funding for their community programs. We are "Thrift Proud," supported by millions of loyal customers and over 22,000 team members across 300+ stores. Learn more at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an excellent experience for Customers, Donors, and Team Members. We are hiring both Full Time and Part Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness, with a diverse team from many backgrounds and perspectives.
• To work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• Growth and development opportunities aligned with your career interests, supported by our store expansion plans.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, developing and delivering robust training internally, supplemented by renowned providers.
• Benefits including:
• Bundled health plans (medical, Rx, dental, vision)
• Company-paid life insurance
• Programs for smoking cessation, diabetes management, and on-demand care
• 401k plan with company matching
• Paid time off
• Mental health services

Savers is an E-Verify employer.

Location: 1230 VFW Parkway, West Roxbury, MA 02132