Customer Service Associate

Savers; Manchester (NH); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Bundled health plans (medical, Rx, dental, vision)

Company-paid life insurance

401(k) plan with generous company matching

Paid time off for leisure or personal activities

Mental health services to support daily life

Job summary

Join Savers as a Customer Service Associate in Manchester, NH, where you'll create exceptional experiences for customers. In a diverse and purpose-driven environment, you’ll play a vital role in supporting our thriving thrift store operations while also enjoying comprehensive training and benefits from day one.

Qualifications

• Great communication skills and experience in customer service.
• Ability to work as part of a diverse team and engage customers positively.

Responsibilities

• Create exceptional experiences for Customers, Donors, and Team Members.
• Support diverse team dynamics and contribute to team success.

Skills

Customer Service

Communication

Teamwork

Job description

Job Title: Customer Service Associate

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are proud of our #ThriftProud movement and our impact on the environment and communities. Learn more about the Savers family of thrift stores at savers.com.

Our brands include: Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time Customer Service Associate positions.

What you can expect:

• The opportunity to celebrate uniqueness, as our team is made up of people from diverse backgrounds, experiences, and perspectives.
• To work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• Opportunities for career growth and development, especially with our aggressive store expansion plans.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, which develops and delivers robust training internally, supplemented by partnerships with renowned providers.
• Benefits including:
• Bundled health plans (medical, Rx, dental, vision)
• Company-paid life insurance
• Programs for smoking cessation, diabetes management, and on-demand care
• A 401(k) plan with generous company matching
• Paid time off for leisure or personal activities
• Mental health services to support daily life

Savers is an E-Verify employer.

Location: 93 S Maple Street, Manchester, NH 03103