Customer Service Associate

Savers; East Providence (RI); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Comprehensive onboarding and training

Bundled health plans

Company-paid life insurance

401(k) plan with company matching

Paid time off

Mental health services

Job summary

Savers is seeking Customer Service Associates to enhance the shopping experience for customers. As part of a purpose-driven organization, you'll benefit from comprehensive training and a supportive work environment. Join a team dedicated to making a positive impact on the planet and communities.

Qualifications

• Experience in customer service preferred.
• Strong communication skills and team-oriented mindset.
• Ability to work in a diverse environment.

Responsibilities

• Create an exceptional experience for customers, donors, and team members.
• Participate in comprehensive onboarding and training.
• Contribute to a purpose-driven company culture.

Skills

Customer Service

Teamwork

Communication

Education

High School Diploma or equivalent

Job description

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are proudly known as “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make this possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands include Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring both Full-Time and Part-Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness. We value people from diverse backgrounds, experiences, and perspectives, all contributing something special.
• To work in a purpose-driven company with a business model appreciated for its positive impact on the planet and local communities.
• Investment in your career growth. With our aggressive store expansion plans, we prioritize the development of our team members.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, which develops and delivers robust training programs, developing around 90% of our training internally and partnering with renowned providers for additional content.
• Benefits including:
• Bundled health plans such as medical, Rx, dental, and vision
• Company-paid life insurance for added peace of mind
• Programs for smoking cessation, diabetes management coaching, and on-demand care
• A 401(k) plan with generous company matching contributions
• Paid time off for leisure or personal pursuits
• Mental health services to support daily life management

Savers is an E-Verify employer.

Location: 1925 Pawtucket Ave, East Providence, RI 02914