Customer Service Associate

El Tigre / Tex Best / La Lomita, Inc.; Alton (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Flexible Work Schedules

Exceptional Training

Competitive Pay

Career Advancement and Development

Job summary

La Lomita, Inc. is hiring a Customer Service Associate to join El Tigre Food Stores / Tex Best Travel Centers. The role focuses on delivering outstanding service, maintaining a clean, friendly environment, handling transactions, and supporting store operations.

The position requires cash handling experience and a high school diploma, with a preference for prior convenience store or food service background. Alcohol sales compliance and a fast-paced teamwork approach are expected.

Qualifications

• Experience with professional cash handling procedures.
• Experience in a Convenience Store and/or food service environment.
• Basic computer knowledge.
• Possess a Texas Alcohol Beverage Commission card to sell alcohol.

Responsibilities

• Provide professional and friendly assistance to customers, vendors, and other Associates.
• Operate cash register to ring sales.
• Perform basic math functions to collect payments, make accurate change and maintain an accurate cash drawer.
• Follow all Company Policies and Procedures and comply with state and federal laws on Alcohol, Tobacco, and Lottery sales.
• Card customers for all age-restricted products.
• Perform all regular cleaning activities to keep store clean and orderly, including bathrooms and fuel dispensers.
• Participate in stocking of items and marketing promotion efforts.

Skills

Cash handling

Customer service

Store operations

Basic computer skills

Alcohol beverage card

Education

High School Diploma or equivalent

Tools

Point-of-Sale (POS) system

Job description

Description

El Tigre Food Stores/ Tex Best Travel Centers provides a unique workplace experience for all of our cashiers in Retail Convenience Stores. Our goal is to make sure our team members succeed in a fun, family focused environment. If you are a team player interested in learning and growing, El Tigre/ Tex Best is the place for you to begin your career journey.

The Customer Service Associate is responsible for providing outstanding service, maintaining a clean, customer friendly environment, stock and merchandise products, and operate the register.

Duties and Responsibilities

The essential job functions include, but are not limited to:

• Provide professional and friendly assistance to customers, vendors, and other Associates.
• Operate cash register to ring sales.
• Perform basic math functions to collect payments, make accurate change and maintain an accurate cash drawer.
• Follow all Company Policies and Established Procedures in the store’s operation and comply with State and Federal laws on Alcohol, Tobacco, and Lottery sales.
• Card customers for all age-restricted products.
• Perform all regular cleaning activities to keep store clean and orderly, including bathrooms and fuel dispensers.
• Participate in stocking of items and marketing promotion efforts.

Incentives/Benefits:

• Flexible Work Schedules
• Exceptional Training
• Competitive Pay
• Career Advancement and Development Opportunities
• 401K With a Competitive Company Match

Requirements

Qualifications

The position requirements include, but are not limited to:

• Experience with professional cash handling procedures.
• Experience in a Convenience Store and/or food service environments.
• Basic computer knowledge.
• Possess a Texas Alcohol Beverage Commission card to sell alcohol.

Competencies

• Comfortable in a fast-moving environment.
• Ability to follow instructions and procedures.
• Excellent customer service and interpersonal skills.
• High energy and strong work ethic.

Education

The position requires the following educational experience:

• High School Diploma or Equivalent.

Work Environment

• Work is performed primarily inside a retail store and occasionally may work in an outdoor environment.

Disclaimer

La Lomita, Inc. has reviewed this job description to ensure that essential and other duties have been included. This job description is intended only to be a guideline for job expectations and is not intended to be an exhaustive list of all functions, responsibilities, abilities, and skills that may be required of this position. Additional functions and duties may be assigned by supervisors and management.

This job description is not a contract for employment, and either the incumbent or La Lomita may terminate employment at any time, for any reason. La Lomita, Inc. reserves the right to change this job description and/or assign duties and tasks for the Associate to perform at any time, as La Lomita, Inc. deems appropriate.