Customer Service Assistant Manager

Sanwa Food Group; Tampa (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Opportunities for advancement

Health, dental, & vision insurance (60

401K matching (6%) after 6 months

Job summary

Sanwa Food Group in Tampa, FL is seeking a Business Center Assistant Manager to oversee daily operations, manage staff, and handle customer orders with a focus on service excellence.

The role requires prior management experience, strong communication skills, and flexibility to work evenings, weekends, and holidays. Competitive hourly pay and advancement opportunities are offered in this growing organization.

Qualifications

• High school diploma or equivalent preferred.
• Prior management experience a must.
• Strong communication and customer service skills.
• Ability to stand for long periods and lift up to 50 lbs.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Receive and complete business customer orders while ensuring quality and deadlines.
• Communicate with business customers via phone, text, and email professionally.
• Follow food safety guidelines for temperature-sensitive orders.
• Coordinate with other departments to ensure efficient operation of the Business Center.
• Train new employees and supervise day-to-day team activities.
• Resolve customer issues in line with company policies and procedures.

Skills

Customer service

Communication

Team leadership

Flexibility

Education

High school diploma or equivalent

Job description

We are always looking for applicants who want to grow too. Diversity is part of our culture – from our employees, to our products and flavors, and ultimately our customers. If you are flexible, friendly, and reliable, we have opportunities for you to join our unique organization. Bilingual skills are a plus!

We have a number of opportunities at different levels in the organization. Current openings are listed below.

Location: Tampa, FL

Job Id:955

# of Openings:1

Business Center Assistant Manager

When you join our team as a Business Center Assistant Manager, you will oversee the day-to-day operations of the Business Center. This includes orchestrating customer orders and inquiries, managing employees, scheduling shifts, and ensuring that customers have a positive experience. As a manager within our organization, you are tasked with developing new ways to improve customer service and increase sales; work closely with other managers and departments in the organization to develop strategies to achieve department & company goals.

WHY SANWA FOOD GROUP:

Sanwa Famer’s Market, a division of Sanwa Food Group, has been a pillar in the Tampa Community for more than 40 years. Throughout the years we’ve established ourselves as a leader in the food distribution industry. Our array of eclectic grocery, produce and meat selections span the globe, and our customer focus initiatives provides a service that continues to drive our success.

We take pride in creating a diversified culture where our team members are able to grow and learn to excel in various opportunities within our company.

As a Sanwa team member, you will become part of our dynamic, growing company, servicing both retail and wholesale customers in a fast-paced service driven environment. We are looking for truly exceptional individuals to continue the Sanwa tradition of excellence. Come grow with us!

MAIN JOB DUTIES AND RESPONSIBILITIES:

A Business Center Assistant Manager typically has a wide range of responsibilities, which can include:

• Receive and complete business customer orders while assuring quality, deadlines, and accuracy standards are all met.
• Communicate daily with business customers via phone, text, and email in a professional and timely manner.
• Follow food safety guidelines of temperature sensitive customer orders by using proper food storage methods.
• Facilitate product availability, special sale, and new item inquiries from business customers and communicate with the necessary parties to assure sale completion.
• Investigate any billing/order fulfillment complaints and rectify any possible discrepancies with customer orders.
• Managing the store’s operations including cash handling, accurate check out procedure, register reconciliation, order fulfillment, billing/invoicing and customer service.
• Training new employees in the duties and responsibilities associated with their position within the company.
• Resolve any customer related issues to a suitable level of satisfaction while keeping in mind the company policies and procedures.
• Monitoring employee performance to ensure that they are performing their responsibilities to meet and or exceed company standards.
• Monitoring productivity and attendance.
• Maintain a clean an organized work area, as well as monitor the lot and lot attendants.
• Supervises the day-to-day operations of their team, resolves issues when possible, and elevate issues to the appropriate level of support and/or leadership when necessary.
• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data.
• Maintains safe, secure, and healthy work environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; maintaining security systems.
• Coordinate with other departments to ensure efficient operation of the Business Center.
• As part of your role, you may be required to perform additional duties or tasks as assigned by your manager or the company. Flexibility and a willingness to take on varied responsibilities are essential expectations for all positions.

Qualifications:

• High school diploma or equivalent preferred
• Prior management experience a must
• Strong communication and customer service skills
• Ability to stand for long periods of time and safely lift up to 50 lbs.
• Flexible availability, including evenings, weekends, and holidays
• Team player with a positive attitude and attention to detail

WHY WORK WITH US:

• Competitive hourly pay
• Opportunities for advancement
• Eligible for health, dental, & vision insurance (in addition to supplemental policies, life insurance, STD/LTD) after 60 days of employment
• Eligible to participate in our 401K investment policy after 6 months of employment (Sanwa matches up to 6%)
• Eligible for holiday pay after 90 days of employment
• Eligible for 2 weeks of PTO after the completion of 1 year of employment