Customer Service Assistant I

Kennebunk Savings Bank; Wells (ME); On-site; USD 32,000 - 40,000; Full time

Job summary

Kennebunk Savings Bank in Wells, ME is seeking an entry-level Customer Service Associate to accurately process transactions and provide a high level of service. You will learn our products and policies to assist customers and support daily bank operations.

Ideal candidates are detail-oriented, with strong communication skills and a willingness to adapt in a fast-paced environment, while upholding our core values of trust, integrity, and community focus.

Qualifications

• High school diploma or GED required.
• Experience in a professional, service-focused environment preferred.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office.
• Detail-oriented with ability to multi-task.
• Ability to adapt to change.

Responsibilities

• Process a variety of customer transactions accurately and efficiently.
• Deliver high levels of customer service and resolve issues.
• Maintain knowledge of bank products and services to meet customer needs.
• Promote the Kennebunk Savings brand and support community-focused initiatives.
• Follow policies and procedures and support teamwork.

Skills

Trust & confidentiality

Written & verbal communication

Attention to detail

Organization & multi-tasking

Adapt to change

Banking regulations knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Kennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do. Our Core Values- Trust, Integrity, Proactive and Empathy provide the guide posts for how we support that belief. They guide our day to day actions - from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another. Our Core Values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings.

Scope of Work

The individual in this rolewill accurately and efficiently process a variety of customer transactions. This individual will be knowledgeable of our company's products and services to effectively meet the customer's needs and provide a high level of customer service.

Essential Functions (3)

• Transaction Processing/Cash handling - Process a variety of transactions accurately and efficiently which may include deposits, withdrawals, loan payments, check cashing, verifying incoming/outgoing cash, and daily balancing of cash drawer/vaults
• Customer Experience- Displays the following attributes: friendly, outgoing, professional, courteous, projects a positive image, resolves problems quickly and efficiently, and is respectful to customers.
• Product/Technical Knowledge - Maintains a working knowledge of company products and services in order to communicate effectively with customers. Proficient with technology required for this position.

Other Duties & Responsibilities

• Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
• Understands, supports and adheres to organizational policies and procedures
• Consistently emphasizes the importance of teamwork in the department and company at large
• Responsible for keeping abreast of company news and information
• Responsible for completing required training and policy review
• May serve on various committees
• Willingness to take on additional tasks and duties

Certifications & Licenses Required

N/A

Desired Knowledge, Skills & Abilities

• Displays high level of regard for trust and confidentiality
• Has a working knowledge of Microsoft Office Products
• Displays strong written and verbal communication skills
• Displays strong organization skills and the ability to multi-task to meet established deadlines
• Demonstrates a high level of accuracy and attention to detail
• Effectively uses analytical skills to solve technical, as well as, non-technical problems
• Prior knowledge of banking regulations is preferred
• Ability to adapt to change

Desired Job Experience

Experience in a professional, service focused and fast-paced environment

Desired Education

High school or General Education Diploma

Working Conditions & Minimum Physical Requirements

• Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards
• Dexterity of hands and fingers to operate a computer and other office equipment
• Lifting and moving of moderately heavy objects on occasion
• Standing for extended periods of time

External and internal applicants, as well as position incumbents who become disable as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

Last Updated 04/26/2022