Customer Service Assistant (Games)

HB Leisure Ltd.; Lancaster (Lancaster County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Inclusive culture

Internal promotions

Ride nights & team events

Discounts on food, games, merch

Flexible schedules

Daily performance bonuses

Free park admission

Job summary

HB Leisure Ltd. is seeking energetic Games Attendants in the United States to welcome guests, explain game rules, and encourage play while driving sales.

The role is a great fit for students, young professionals, or community members seeking experience in games and entertainment. You will also restock prizes, keep displays organized, and assist with inventory transfers. Flexible scheduling includes evenings, weekends, and holidays, with outdoor work in varying conditions.

Qualifications

• Be passionate about creating fun and memorable guest experiences.
• Outgoing, cheerful outlook with high energy.
• Comfortable interacting with guests of all ages and backgrounds.
• Reliable, punctual, and able to follow instructions.
• Flexibility to work evenings, weekends, and holidays as needed.
• Must be able to stand, sit, squat, and walk for extended periods.
• Able to work outdoors in varying weather conditions.

Responsibilities

• Greet guests in a fun and friendly way.
• Explain game rules and encourage guests to play.
• Use energy to boost sales.
• Restock prizes and maintain prize displays.
• Handle sales transactions accurately.
• Keep games area clean, safe, and presentable at all times.
• Assist with inventory and product transfers.

Skills

Guest interaction

Outgoing personality

High energy

Punctual & reliable

Flexibility schedule

Outdoor stamina

Customer service mindset

Job description

ABOUT THE JOB | Why HB Leisure

At HB Leisure, we strive to create amazing guest experiences with the help of our amazing team. We take pride in games—starting with our team. Our

ABOUT THE JOB | Why HB Leisure

At HB Leisure, we strive to create amazing guest experiences with the help of our amazing team. We take pride in games—starting with our team. Our Games Attendants are the foundation of our culture, and we’re committed to providing them with a great work environment and opportunities to grow with us. Whether you like to spend time interacting with our guests or showing off your game and selling skills, you’ll enjoy opportunities to showcase your talent and have plenty of room to grow. This is a terrific opportunity for students, young professionals, or community members looking to gain experience in games and entertainment.

WHAT YOU’LL DO | The Opportunity

• Greet guests in a fun and friendly way
• Explain game rules and encourage guests to play — and come back for more!
• Use your energy and training to boost sales
• Restock prizes and maintain organized prize displays
• Handle sales transactions accurately
• Keep games area clean, safe, and presentable at all times
• Assist with inventory and product transfers

WHAT MAKES YOU A GREAT FIT | Must-Have Skills

• Be passionate about creating fun, making memories, and enhancing guest experiences!
• Outgoing, cheerful outlook with high energy
• Comfortable interacting with guests of all ages and backgrounds
• Reliable, punctual, and able to follow instructions.
• Flexibility to work evenings, weekends, and holidays as needed
• Must be able to stand, sit, squat, walk for extended period of time
• Able to work outdoors in varying weather conditions

PERKS AND BENEFITS | What We Offer

HB Leisure team members are expected to give their best on the job - so we do our part in making sure we give you what you need to stay motivated, valued and embrace living your best life!

• Awesome culture that’s inclusive, rewarding and FUN!
• We love to promote from within! We have a robust training program that will help you excel to the next level within our company! We strive to ensure our people have first opportunities when new positions are made available company-wide!
• Exclusive employee ride nights & team appreciation events
• Food, game, and merchandise discounts
• Flexible schedules around your availability
• Eligibility for daily performance bonuses
• Free park admission and/or discounted guest tickets for family and friends (at participating sites)

HB Leisure is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please send an email to our recruiting team at [e-mail]